Automatic Case Creation from Community Forums using SLA
With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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How to setup Polish Standard Audit File in AX2009
This article is published on behalf of Svetlana Kosheleva. -
12 Statistics That Show Millennials Expect Even More from Customer Service
While all consumer demographics have increased expectations for customer service, it’s the world’s newest and biggest generation of customers that are creating a seismic rumbling in “I. -
Database Conversion for a Dynamics NAV database stored in Azure
One of the nice new features of Microsoft Dynamics NAV 2016 is the ability to place a Microsoft Dynamics NAV database in Azure SQL Database rather than the traditional method of storing it using an on-premises SQL Server instance. -
Innovating with Business Apps in the Cloud
Microsoft’s annual Worldwide Partner conference (WPC) is always an energizing event for us as it gives us an opportunity to broadly engage with our partner community, share innovations as well as. -
Reinventing Business Processes
Originally published on LinkedIn by: Satya Nadella – CEO at Microsoft July 10, 2016 was the first day of Microsoft’s Worldwide Partner Conference in Toronto. -
What Does End-to-End Field Service Management Look Like?
If you were to make a list of all the concepts involved in successful field service management, what do you think would be at the top? Let’s run through some potential choices: Efficient scheduling. -
How do I import a LCS solution to an existing project?
Navigate to the Project -> Asset library to which you want to import the solution. -
Dynamics CRM Online Now Served from Microsoft Cloud in Canada
Today in Canada we’re excited to announce the general availability of Microsoft Dynamics CRM Online served from new datacentre regions in Toronto and Quebec City. -
10 Tips to Empower Customer Service Agents
With customer service and customer experience beginning to overtake price and product as brand differentiators, big investments have been made over the past few years in empowering customers with more. -
Running the allocation step of Wave processing in parallel
This blog post applies to Microsoft Dynamics AX 2012 R3 CU11 and KB 3153040. -
Insights from the Engineering Leaders behind Microsoft Dynamics 365 and Microsoft AppSource
Today is a remarkable day for Microsoft, and more importantly for our partners and customers.
