3 Reasons Small and Midsize Businesses Should Go Big on Customer Service
It used to be that keeping a small or midsize business (SMB) healthy simply entailed selling the right product at the right price.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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Brands Reveal Big Gains from Incremental Improvements in Customer Service
Does adding service channels, leveraging customer feedback and analytics, empowering agents with easier access to knowledge and creating a more customer-centric culture really make that big of a difference. -
Advice from a CFO: balance short-term accountability while driving long-term growth
A major challenge for enterprise CFOs today is that they must become “architects of business value. -
Making Healthcare More Personal With the Right CRM System
As we approach HIMSS 2016 , the health industry’s premier technology conference, it’s a good time to reflect on the impact technology has on the Healthcare industry. -
Four Major Technology Trends That Are Changing the Way Field Service Is Done
Field service is undergoing dramatic change. -
Keeping Up: What You Need to Know About Mobile-Empowered Customer Service Trends in the Field
Nothing slows down field agents like lagging communications, poor technology, and missing information. -
Omnichannel takes the lead
Today’s consumers are well informed and always connected. -
4 Ways Real Companies Sell Smarter with Sales Analytics
All sales managers want better numbers from their teams, but many are ignoring the obvious solution. -
Partner Highlight: New Signature Delivers Transformative Cloud Experiences
(Please visit the site to view this video) In our continuing effort to shine the spotlight on Partners embracing the cloud-first, mobile-first world, we recently spoke with Reed Wiedower, Chief Technology. -
Make the Most of that Field Service Call! How to Use Field Service Management to Drive Efficiencies & Seize Opportunities
Field service is the number one way companies respond to service requests. -
16 Statistics Shaping the Future of Customer Service
Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace. -
The Government Will See You Now: A Private Sector Solution for Public Sector Problems
There’s a long-standing belief out there that governments, and government websites in particular, could do a better job of providing access and information to the public.
