3 Easy Steps to Stop Being Terrible at Customer Engagement
“If companies did whatever customers wanted, they’d go bankrupt in a heartbeat.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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Chop Your Sales Cycles in Half with These 4.5 Tips
Long sales cycles aren’t the fault of the customer—they’re the responsibility of the salesperson. -
The ABCs (easy as 123) of Productive Sales Teams
The year is 1970, and The Jackson 5 have just exploded onto the music scene. -
Microsoft Dynamics CRM Online Government Granted an ATO from HUD
Today we are excited to announce that we have been granted an Authority to Operate (ATO) from the Department of Housing and Urban Development (HUD) on our Dynamics CRM Online Government cloud. -
Every Second Counts. Stop Wasting Sales Time with these Top Tips.
Your sales teams waste time every day. According to McKinsey Global Institute, the average salesperson spends only 39% of his or her time selling. -
Using the Microsoft Dynamics NAV 2013 R2 or NAV 2015 Web Client without Internet Access
As you know, the Microsoft Dynamics NAV 2013 R2 or 2015 Web client is a website that you deploy and which your users can access from any browser. -
Real Money: the Value of Omnichannel Marketing
It’s easy to talk about consistent communications and engaging customers across channels—but why bother putting an omnichannel communications strategy into action? In a word, says Paul Greenberg. -
Microsoft Partners: Share Your Bright Ideas for Customer Service Innovation
For everyone who was customer service when customer service wasn’t cool, we have arrived. -
Application Design Pattern: Report Selection
From the PRS workshop at NAVTechDays 2014, this pattern was written by 2 work groups: Group 1: Dale Gauci & Kimberly Congleton Group 2: Jens Winberg, Tim Grant, Alen Tot Thanks to Tim Grant for merging the two patterns, correct, send for review, and finalizing them! Meet the Pattern It should be possible to change […] -
Onboard successfully with the CRM Online Resource Guide
Get info on CRM Online self-help and support resources and get answers to your questions – fast! Are you looking for guidance on how to onboard your organization to Microsoft Dynamics CRM Online? Do you have a quick question or a sticky problem to solve? Do you want information on what’s coming up in the […] -
U.S. Multichannel Customer Service Report Shows Growing Customer Expectations
As customer service and the overall customer experience become key differentiators for brands and organizations across all industries, it has never been more important to know as much as you can about. -
What to do when you cannot access a download?
This month’s Cumulative Updates were made available for download this week.
