Thought leadership

Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.

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Thought leadership

August 12, 2015

2 min read

Checklist of setup and configuration items for getting Input Location from Resource assigned with Put work in Raw material picking with Warehouse Management processing in AX 2012

Working with a partner on implementing WHS processing, we encountered issues with getting the Put location to be assigned from the Resource Input Location when creating Raw Material Picking work from a Production Order in Warehouse Management processing.
Thought leadership

August 11, 2015

2 min read

3 Easy Steps to Stop Being Terrible at Customer Engagement

“If companies did whatever customers wanted, they’d go bankrupt in a heartbeat.
Thought leadership

August 11, 2015

2 min read

Chop Your Sales Cycles in Half with These 4.5 Tips

Long sales cycles aren’t the fault of the customer—they’re the responsibility of the salesperson.
Thought leadership

August 10, 2015

2 min read

The ABCs (easy as 123) of Productive Sales Teams

The year is 1970, and The Jackson 5 have just exploded onto the music scene.
Thought leadership

August 5, 2015

2 min read

Microsoft Dynamics CRM Online Government Granted an ATO from HUD

Today we are excited to announce that we have been granted an Authority to Operate (ATO) from the Department of Housing and Urban Development (HUD) on our Dynamics CRM Online Government cloud.
Thought leadership

August 4, 2015

2 min read

Every Second Counts. Stop Wasting Sales Time with these Top Tips.

Your sales teams waste time every day. According to McKinsey Global Institute, the average salesperson spends only 39% of his or her time selling.
Thought leadership

August 3, 2015

3 min read

Using the Microsoft Dynamics NAV 2013 R2 or NAV 2015 Web Client without Internet Access

As you know, the Microsoft Dynamics NAV 2013 R2 or 2015 Web client is a website that you deploy and which your users can access from any browser.
Thought leadership

July 28, 2015

1 min read

Real Money: the Value of Omnichannel Marketing

It’s easy to talk about consistent communications and engaging customers across channels—but why bother putting an omnichannel communications strategy into action? In a word, says Paul Greenberg.
Thought leadership

July 24, 2015

2 min read

Microsoft Partners: Share Your Bright Ideas for Customer Service Innovation

For everyone who was customer service when customer service wasn’t cool, we have arrived.
Thought leadership

July 14, 2015

2 min read

Application Design Pattern: Report Selection

From the PRS workshop at NAVTechDays 2014, this pattern was written by 2 work groups: Group 1: Dale Gauci & Kimberly Congleton Group 2: Jens Winberg, Tim Grant, Alen Tot Thanks to Tim Grant for merging the two patterns, correct, send for review, and finalizing them! Meet the Pattern It should be possible to change […]
Thought leadership

July 13, 2015

1 min read

Onboard successfully with the CRM Online Resource Guide

Get info on CRM Online self-help and support resources and get answers to your questions – fast! Are you looking for guidance on how to onboard your organization to Microsoft Dynamics CRM Online? Do you have a quick question or a sticky problem to solve? Do you want information on what’s coming up in the […]
Thought leadership

July 10, 2015

2 min read

U.S. Multichannel Customer Service Report Shows Growing Customer Expectations

As customer service and the overall customer experience become key differentiators for brands and organizations across all industries, it has never been more important to know as much as you can about.

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