Enabling the new Call Center Channel User Functionality in AX 2012 R3
The release of AX 2012 R3 added a new Call Center module which utilizes Channel Users.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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10 Top Customer Experience Takeaways from CRM Evolution
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific customer. -
Microsoft’s Fred Studer, Duke Chung Talk Top Trends in Customer Service
In an age where globalization and online access have practically erased price, product characteristics and availability as competitive differentiators, it’s customer service that now stands out as. -
5 Ways to Turn Business Data into Business Insight
In today’s competitive marketplace, your ability to access reliable data quickly and easily can mean the difference between winning the next opportunity or losing it. -
How to direct work for a specific zone to a person who works in the zone using the new Warehouse Management module in Dynamics AX 2012 R3.
Posted on behalf of Karina Normann Jakobsen. -
AX Content: Search for all things Microsoft Dynamics AX
I do it. And I’m sure you do it too. We get into a habit of only using the search tools that we’ve always used. -
Compatibility with SQL Server 2014
SQL Server 2014 released earlier this year with many new and interesting capabilities. -
Using the new Keyword search option to create Sales Orders in Dynamics AX 2012 R3
In AX 2012 R3 there is a new search feature that you can use to create sales order. -
Load posting flows and extensions
This blog will explain how you, with only a few modifications, can extend the load posting code to include your own business logic. -
Project indirect cost components in AX 2012
In AX 2012, we have the ability to add indirect costs to a project. -
How to build a multi-level container structure using Containerization process
Introduction We have received a number of questions regarding multi-level container structures in an outbound process. -
Sales agreement functionality when linking to Sales order lines
There was a scenario that was recently discussed when attempting to link sales agreements to sales order lines.
