Field service

Optimize your field operations with Microsoft Dynamics 365. Leverage advanced AI capabilities for fast, flexible, and cost-effective service delivery.

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Thought leadership

June 17, 2021

3 min read

Accelerate time to market with Dynamics 365 Remote Assist for HoloLens 2

In today’s fast-evolving global economy, organizations are increasingly pressed to find ways to accelerate their time to market and unlock value to achieve a significant return of investment (ROI) on their technological investments.
Thought leadership

June 14, 2021

6 min read

Driving empathetic, connected service experiences with Dynamics 365

The ongoing global pandemic has permanently changed our lives—from how we interact, where we work, and how we work.
News and product updates

April 8, 2021

9 min read

Introducing new capabilities to transform customer service and field service

Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits.
News and product updates

March 2, 2021

8 min read

Dynamics 365 and Microsoft Teams: extend collaboration across teams

Think about the time spent between the moment you open an email or chat, find, and reply with the requested information, and then get back into the flow of your work.
News and product updates

October 6, 2020

6 min read

Innovation on the service suite of Dynamics 365 applications

With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications.
Analyst reports

August 6, 2020

5 min read

Gartner positions Dynamics 365 Field Service Magic Quadrant Leader

Field service technology is transforming quickly, evolving at an accelerated pace, and that evolution is significantly impacting how we work, what we work on, and how we best serve our customers.
Thought leadership

April 28, 2020

4 min read

Maintain business continuity with Dynamics 365 Field Service

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers.
News and product updates

April 15, 2020

2 min read

Modernize field service with Dynamics 365 Remote Assist

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers.
Thought leadership

February 5, 2020

5 min read

Using AI to build a modern field service organization

Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue.
Thought leadership

November 18, 2019

5 min read

Smart cities: Innovation, inclusion, and IoT

This week, at Smart City Expo—in Barcelona—we’re excited to showcase new innovations that will transform Smart City programs worldwide.
Thought leadership

July 18, 2019

5 min read

Building smart cities of the future with Microsoft

The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit.
Thought leadership

July 16, 2019

3 min read

9 ways to use EHR data to improve home health care outcomes

Delivering care outside the hospital offers providers an exceptional opportunity to improve patient outcomes and enhance the patient experience.

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