Driving empathetic, connected service experiences with Dynamics 365
The ongoing global pandemic has permanently changed our lives—from how we interact, where we work, and how we work.
Field service
Optimize your field operations with Microsoft Dynamics 365. Leverage advanced AI capabilities for fast, flexible, and cost-effective service delivery.
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Introducing new capabilities to transform customer service and field service
Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits. -
Dynamics 365 and Microsoft Teams: extend collaboration across teams
Think about the time spent between the moment you open an email or chat, find, and reply with the requested information, and then get back into the flow of your work. -
Innovation on the service suite of Dynamics 365 applications
With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications. -
Gartner positions Dynamics 365 Field Service Magic Quadrant Leader
Field service technology is transforming quickly, evolving at an accelerated pace, and that evolution is significantly impacting how we work, what we work on, and how we best serve our customers. -
Maintain business continuity with Dynamics 365 Field Service
This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. -
Modernize field service with Dynamics 365 Remote Assist
This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. -
Using AI to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue. -
Smart cities: Innovation, inclusion, and IoT
This week, at Smart City Expo—in Barcelona—we’re excited to showcase new innovations that will transform Smart City programs worldwide. -
Building smart cities of the future with Microsoft
The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit. -
9 ways to use EHR data to improve home health care outcomes
Delivering care outside the hospital offers providers an exceptional opportunity to improve patient outcomes and enhance the patient experience. -
Video series: Transform field service with Dynamics 365
Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge.
