Try skill-based agent search in Dynamics 365 Customer Service
We’re excited to announce skill-based agent search, designed to enhance agent collaboration and improve agent efficiency within Dynamics 365 Customer Service.
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Discover the latest updates, expert insights, and practical tips on leveraging Dynamics 365 to drive business success. Learn about new features, best practices for system management, and success stories from businesses using Dynamics 365. Enhance your decision-making with valuable content tailored for IT decision makers.
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Extend Copilot capabilities with plugins
Introducing prompt plugins, enabling agents to securely access Dataverse data such as customers, products, and cases, through Copilot. -
Maximizing Efficiency: Operating an External Shared Warehouse with Warehouse Management Only Mode
This blog post is a follow-up to the Leverage Warehouse management only mode to optimize your business blog post. -
Introducing Tracked components for Dynamics 365 Supply Chain Management
We’re thrilled to unveil the public preview of our latest feature, Tracked Components, as part of our manufacturing capabilities in Dynamics 365 Supply Chain Management. -
Try the agent call quality survey in Dynamics 365 Customer Service
Try the agent call quality survey in Dynamics 365 Customer Service to swiftly identify and respond to any issues impacting the agent experience. -
Streamlining Shipment Processes with Automatic re-allocation of non-allocated shipment lines.
The introduction of the Automatic re-waving of shipment lines failed to be allocated is solving issue where failed lines needed to be handled manually in the “Maintain shipments” form. -
Create Dynamics 365 implementation projects easily with the new onboarding wizard
A new onboarding wizard in the Dynamics 365 Implementation Portal makes it easy to create implementation projects and access guidance, insights, and recommendations all along the way to deployment. -
Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central
We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Central. -
Monitor Copilot responses in Dynamics 365 Customer Service
You can use the underlying agent experience data that powers the Copilot dashboard to get interaction data such as transcripts, agent actions, and agent feedback about Copilot responses. -
Unleashing the Power of Deferred processing receiving in Dynamics 365 SCM (supply chain management) Warehouse Management
In the relentless pursuit of streamlining warehouse operations and empowering organizations to achieve more, perfecting the receiving process is a cornerstone. -
Elevating Customer Returns receiving experience with Dynamics 365 SCM Warehouse Management
In the relentless pursuit of customer-centric excellence, optimizing our return process emerges as a pivotal strategy for both customer satisfaction and operational prowess. -
Building digital trust in Microsoft Copilot for Dynamics 365 and Power Platform
At Microsoft, trust is the foundation of everything we do.
