IT decision maker

Discover the latest updates, expert insights, and practical tips on leveraging Dynamics 365 to drive business success. Learn about new features, best practices for system management, and success stories from businesses using Dynamics 365. Enhance your decision-making with valuable content tailored for IT decision makers.

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December 8, 2023

2 min read

Impact of Delocalization Process in the Czech Version of Business Central 2023 Wave 2 Release

Microsoft has separated all Czech-specific functionalities into distinct applications as part of the delocalization process of the Czech version of Dynamics 365 Business Central.
News and product updates

November 16, 2023

5 min read

Unlock new value with your Dynamics 365 data in Microsoft 365 and Fabric, while safeguarding your data and assets

Dynamics 365 and Dataverse are offering a unified platform for managing data effectively and securely at hyperscale, while empowering low code makers and business users of Microsoft Dynamics 365 and Power Platform.
News and product updates

November 16, 2023

2 min read

Introducing Project “Sophia”, a new generation AI-first business application

Project Sophia is designed to help inform new innovations we can bring to our customers across our Microsoft applications portfolio.
News and product updates

November 15, 2023

4 min read

Announcing Microsoft Copilot for Service

In this blog, we will discuss the opportunity for organizations to delight their customers with generative AI-powered service experiences and explain some of the new innovations we’re announcing to make it a reality.
News and product updates

November 15, 2023

7 min read

Streamline Field Service Operations with new Copilot capabilities

Today, we are introducing new AI-powered experiences for Microsoft Dynamics 365 Field Service that give frontline workers a faster way to access information on a job site.
Tips and guides

November 14, 2023

3 min read

Boost customer engagement with Apple Messages for Business

With Dynamics 365 Customer Service, you can use Apple Messages for Business to expand your consumer reach, reduce costs, and provide seamless interactions.
Tips and guides

November 10, 2023

4 min read

Best Practices for Offline Mode in the Field Service mobile app – Part 3

In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendations for IT pros and partners to get the most out of their offline application.
Tips and guides

November 8, 2023

5 min read

Best Practices for Offline Mode in the Field Service mobile app – Part 2

In this second part we will go through some of the configuration and best practices for a successful offline rollout.
News and product updates

November 7, 2023

2 min read

Embrace agent availability to reduce customer wait times

In the realm of customer service, one enduring pain point affects both customers and service providers: the uncertainty of agent availability.
Tips and guides

November 6, 2023

5 min read

Best Practices for Offline Mode in the Field Service mobile app – Part 1

This is a 3-part blog series aimed to get the maximum benefits of using the Field Service mobile application in the ‘Offline’ mode.
News and product updates

October 27, 2023

4 min read

Transform technician experience with the new Field Service Mobile UX

This blog details the new capabilities on how technicians can benefit from this new streamlined experience, which cuts down the number of taps required to complete a booking in nearly half!
News and product updates

October 23, 2023

3 min read

Use Application Insights to diagnose conversations in Dynamics 365 Customer Service

Application Insights, an extension of Azure Monitor, provides greater visibility into conversation-based operational telemetry in Dynamics 365 Customer Service.

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