Take Customer Service to new heights with cross-geo support for Copilot
We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support.
IT decision maker
Discover the latest updates, expert insights, and practical tips on leveraging Dynamics 365 to drive business success. Learn about new features, best practices for system management, and success stories from businesses using Dynamics 365. Enhance your decision-making with valuable content tailored for IT decision makers.
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Account-based seller insights improve sales account manager effectiveness
Busy sales account managers prioritize their activities by mining information from their accounts. -
Customize data models to view your organization’s unique metrics
You can customize data models using data within Dynamics or external data to view metrics tailored to your needs. -
Accelerate your year-end close process
The year-end close process is a cumbersome, multi-step task that ensures an organization can provide accurate annual reports and financial statements for its stakeholders. -
Automated IoT sensors keep equipment running safely and effectively
Sensor Data Intelligence, a new feature of Microsoft Dynamics 365 Supply Chain Management, helps you drive business processes based on automated IoT (Internet of Things) signals from machines and equipment on the production floor. -
Automate your Accounts Payable process with invoice capture
Accounts Payable teams around the globe spend hours processing invoices that come from different channels—fax, mail, email, handwritten, and electronic data interchange (EDI). -
Merging of HR offerings brings capabilities together for customers
Dynamics 365 is merging all human resources capabilities and enhancements onto the same infrastructure. -
Tracking forecasts to your company’s fiscal calendar just got easier
Support for custom fiscal periods improves the accuracy of forecast comparisons so that sales teams have better visibility into their revenue targets and sales progress. -
Update for our customers using Russian payroll capabilities of Dynamics AX 2012 R3
We have made the decision not to invest in transitioning the Russian payroll capabilities in Dynamics AX 2012 R3 over to Dynamics 365. -
Streamline and automate rebate management to increase margins
Offering your customers and vendors rebates and royalty deals is key to building brand loyalty and has a measurable impact on your company’s margins. -
Here’s a way to increase the accuracy of landed cost calculations
As the supply chain evolves, logistics management has an even greater impact on the bottom line. -
Prepare for dimension table changes in Financial Dimension Framework
Effective December 1, 2020, for all 10.0+ versions of Dynamics 365 Financial Dimension Framework we are preventing deletion from the following Dimension table.
