IT decision maker

Discover the latest updates, expert insights, and practical tips on leveraging Dynamics 365 to drive business success. Learn about new features, best practices for system management, and success stories from businesses using Dynamics 365. Enhance your decision-making with valuable content tailored for IT decision makers.

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News and product updates

April 9, 2024

5 min read

Unleashing the Power of Deferred processing receiving in Dynamics 365 SCM (supply chain management) Warehouse Management

In the relentless pursuit of streamlining warehouse operations and empowering organizations to achieve more, perfecting the receiving process is a cornerstone.
April 8, 2024

3 min read

Elevating Customer Returns receiving experience with Dynamics 365 SCM Warehouse Management

In the relentless pursuit of customer-centric excellence, optimizing our return process emerges as a pivotal strategy for both customer satisfaction and operational prowess.
News and product updates

April 4, 2024

4 min read

Building digital trust in Microsoft Copilot for Dynamics 365 and Power Platform

At Microsoft, trust is the foundation of everything we do.
News and product updates

April 4, 2024

1 min read

Introducing timeline highlights powered by generative AI

Streamlined timeline highlights revolutionize the way users interact with essential activities such as emails, notes, appointments, tasks, phone calls, and conversations.
News and product updates

March 29, 2024

4 min read

Maximize efficiency with forecasting in Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service brings a powerful forecasting feature that empowers businesses to predict and manage their service volumes and agent demands effectively.
News and product updates

March 19, 2024

2 min read

Announcing End of Support for Dynamics 365 Project Service Automation

Today, we are announcing the deprecation of Dynamics 365 Project Service Automation or PSA 3.
News and product updates

March 15, 2024

3 min read

Discover the Advantages of the Universal Tax Rate API for Simplified Tax Calculations in Microsoft Dynamics 365 Finance and Supply Chain Management applications

The tax calculation functionality of Dynamics 365 offers highly flexible and powerful tax determination and calculation capabilities right out of the box.
News and product updates

March 6, 2024

2 min read

Ready to elevate your project management game? Unlock Efficiency and Insight using Copilot for project in Dynamics 365 Project Operations

In today’s fast-paced business landscape, efficient project planning and insightful execution are essential for success.
News and product updates

February 26, 2024

4 min read

Empowering Business innovation for modernizing Retailers and manufacturers with Copilot: Unleashing Dynamics 365 Commerce investments for 2024 Wave 1

Dynamics 365 Commerce is a comprehensive omnichannel solution that empowers retailers to deliver personalized, seamless, and differentiated shopping experiences across physical and digital channels.
February 21, 2024

3 min read

Sustainability in Dynamics 365 Business Central: A New Way to Measure and Manage Your Environmental Impact

We’re excited to announce that Dynamics 365 Business Central will soon offer new sustainability features that will help you comply with the latest standards and best practices, as well as drive positive changes for your business and the environment.
News and product updates

February 19, 2024

3 min read

Use Microsoft Copilot for Service with your external CRM

Just like Copilot in Dynamics 365 Customer Service, Copilot for Service enables agents to easily manage customer inquiries, track service requests, and provide personalized support.
News and product updates

February 16, 2024

2 min read

Optimizing Warehouse Management: Unveiling the Power of D365 Warehouse Mobile App Version 2.1.23

The unveiling of the D365 Warehouse Mobile App’s latest iteration, version 2.

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