Announcing General Availability of Proactive Voice Enhancements in Dynamics 365 Contact Center
Answering machine detection, SIP call outcomes, and predictive dialing are now available for proactive voice scenarios.
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Discover how makers can revolutionize their projects with Microsoft Dynamics 365. Explore insights, tips, and the latest updates on leveraging Dynamics 365 to streamline workflows, enhance productivity, and drive innovation.
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Evolving the Dynamics 365 ERP Model Context Protocol (MCP) Server
Microsoft is extending that foundation with two major advancements: The Dynamics 365 ERP MCP server is evolving from static to dynamic. -
Announcing the General Availability of the New UX in Field Service Mobile
The new User Experience in Dynamics 365 Field Service Mobile application is now in general availability. -
Enable Spatial annotations for your frontline technicians using Dynamics 365 Field Service & Teams
Access the new remote assistance capabilities in your mobile Teams app automatically upon release at no additional cost. -
Your Board, Your Way – Optimize schedule board navigation patterns in Universal Resource Scheduling
The schedule board now utilizes the computer’s local cache to remember user settings, including the last accessed tab, map panel state, view type and mode, board start date, and column width, allowing users to resume their work seamlessly without reconfiguring each time they return to the board. -
Improve Mobile Offline performance with Offline Table Column Selection
Choosing columns for Dynamics 365 Field Service Mobile offline mode enhances Offline sync performance and user experience. -
Extend Copilot capabilities with plugins
Introducing prompt plugins, enabling agents to securely access Dataverse data such as customers, products, and cases, through Copilot. -
Announcing configurable Copilot summaries in Field Service
We are excited to announce that summary configuration for work order recap with Copilot in Dynamics 365 Field Service is now available for public preview. -
Create Dynamics 365 implementation projects easily with the new onboarding wizard
A new onboarding wizard in the Dynamics 365 Implementation Portal makes it easy to create implementation projects and access guidance, insights, and recommendations all along the way to deployment. -
Seamless integration, seamless operations: Introducing native integration between Dynamics 365 Field Service and Business Central
We are thrilled to announce the general availability of the native integration between Dynamics 365 Field Service and Dynamics 365 Business Central. -
Optimize Service Delivery with improved booking capabilities in Dynamics 365 Field Service
Dynamics 365 Field Service has introduced two new capabilities in Dynamics 365 Field Service to make this easier. -
Capture customer signatures with the new Signature control in Dynamics 365 Field Service Mobile
Dynamics 365 Field Service released a new and improved signature control to capture customer signatures on mobile devices.
