The Key Facets of AI Evaluation in the Contact Center
Organizations must think about when, how, by whom, and on what data AI systems are evaluated.
Seller
Stay ahead in the sales game with insights and updates from Microsoft Dynamics 365. Discover how to leverage AI-driven tools to enhance your sales strategies, streamline processes, and close deals faster.
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Moving sales, service, and finance to the Frontier with Microsoft 365 Copilot
Today, we’re announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance professionals. -
Microsoft named a Leader in the 2025 Gartner® Magic Quadrant™ for Sales Force Automation Platforms
Microsoft has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Sales Force Automation for the fifteenth consecutive year. -
Dynamics 365 Contact Center strengthens patient trust with HIPAA compliance
We’re excited to share that as of March 5, 2025, Microsoft Dynamics 365 Contact Center has officially become Health Insurance Portability and Accountability Act (HIPAA) compliant. -
Boost seller productivity with document summary by Copilot in Dynamics 365 Sales
New summarization capabilities provided by Copilot in Dynamics 365 Sales, allow sellers to obtain pertinent details from sales documents in minutes. -
Leveraging Copilot in Dynamics 365 Sales to prepare for sales meeting
In today’s rapidly evolving sales environment, staying ahead of the curve is more crucial than ever. -
Elevating email efficiency using Copilot in Dynamics 365 Sales and the rich text editor
In today’s digital-first environment, effective communication is crucial for maintaining strong business relationships and driving sales success -
Transform seller effectiveness with Dynamics 365 Sales Copilot
In today’s fast-paced sales landscape, prioritizing core selling activities over low-value tasks is crucial. -
Copilot in D365 Sales boosts efficiency with content recommendations and Q&A
Sellers are often faced with situations where they need to sift through a lot of information to find the one piece they need. -
Empowering Business innovation for modernizing Retailers and manufacturers with Copilot: Unleashing Dynamics 365 Commerce investments for 2024 Wave 1
Dynamics 365 Commerce is a comprehensive omnichannel solution that empowers retailers to deliver personalized, seamless, and differentiated shopping experiences across physical and digital channels. -
Optimizing Warehouse Management: Unveiling the Power of D365 Warehouse Mobile App Version 2.1.23
The unveiling of the D365 Warehouse Mobile App’s latest iteration, version 2. -
Enhanced focused view in Dynamics 365 Sales helps optimize task execution!
In the fast-paced world of sales, sellers are now expected to be adept multitaskers.
