Dynamics 365 Customer Insights

Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.

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News and product updates

December 17, 2018

8 min read

Announcing: The Dynamics 365 for Marketing December 2018 update is now available

The December 2018 update of Dynamics 365 for Marketing is released and available for customers to install and update starting now! This update includes several new features, plus plenty of performance and stability improvements.
News and product updates

December 14, 2018

8 min read

Maintain high-quality contact data to maximize deliverability and performance with Dynamics 365 for Marketing

One of the fastest ways to lose sender reputation when doing email marketing is to generate a high number of hard bounces and spam complaints from your email blasts.
News and product updates

November 5, 2018

3 min read

Dynamics 365 for Marketing: Set up DKIM for your sending domain to keep up with recent Office 365 changes

One of the most important performance metrics for email marketing is deliverability, which measures the ability of your messages to arrive in recipients’ inboxes rather than getting flagged as spam and filtered away, out of sight.
News and product updates

October 31, 2018

1 min read

Dynamics 365 AI for Market Insights public preview is now available

Businesses need actionable insights based on what consumers are saying, seeking and feeling about their brands and products to stay ahead of market trends.
News and product updates

October 30, 2018

5 min read

Announcing: Dynamics 365 for Marketing October 2018 update

The October 2018 update of Dynamics 365 for Marketing is released and available for customers to install and update starting now! This is the first major update to the product since its release earlier this year.
News and product updates

October 17, 2018

1 min read

Updating FieldOne organizations to Field Service

Thank you for your continued loyalty and support as a FieldOne customer as Microsoft transitioned the capabilities of the legacy FieldOne product into Dynamics 365 for Field Service.
News and product updates

October 1, 2018

3 min read

New languages, regions, and pricing for Dynamics 365 for Marketing

We have two exciting new announcements for everyone interested in Dynamics 365 for Marketing: Dynamics 365 for Marketing is now available in all the languages and countries/regions supported by Dynamics 365 (online).
News and product updates

September 19, 2018

2 min read

Announcing: Dynamics 365 for Marketing September 2018 update

The September 2018 update of Dynamics 365 for Marketing is released and available for customers to install starting now! This update provides many performance and stability improvements, plus a few new features.
News and product updates

August 31, 2018

5 min read

Announcing: Dynamics 365 for Marketing August 2018 update

We are proud to announce the August 2018 update of Dynamics 365 for Marketing, which is available starting now! For even more information about this update, including known and fixed issues, see the Dynamics 365 for Marketing readme page.
News and product updates

August 28, 2018

1 min read

October update brings new user experience to Dynamics 365 for Customer Engagement

The next update to Microsoft Dynamics 365 for Customer Engagement on-premises apps is coming in October, bringing a brand-new user experience among a host of new and updated capabilities.
Thought leadership

June 26, 2018

2 min read

Gain insights to improve Marketing ROI

We are all awash in data and information, yet according to McKinsey, only 10 percent of marketers currently use insights to improve performance.
Thought leadership

May 23, 2018

4 min read

Five ways to align sales and marketing

In far too many organizations, marketing and sales teams often operate as siloed organizations with distinct goals and processes.

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