Dynamics 365 Field Service

Discover expert insights and practical tips on optimizing field service operations. Learn about new AI and IoT features, best practices for improving technician efficiency, and success stories from businesses using Dynamics 365 Field Service. Stay informed on tools and strategies to enhance your service delivery and exceed customer expectations.

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News and product updates

November 13

2 min read

Listening, Learning, and Delivering: Field Service Upgrades for Everyday Scheduling

Over the last few months, our scheduling team has focused on strengthening the core product by addressing the real-world needs of dispatchers, admins, frontline workers, and managers.
News and product updates

October 13

3 min read

Integrate Field Service bookings with Outlook and Teams, now Generally Available.

With Release Wave 2 2025, we’re excited to announce the General Availability (GA) of Exchange Integration for Dynamics 365 Field Service.
News and product updates

August 25

3 min read

Go Beyond Offline: Introducing Online Mode for Field Service Mobile

We’re excited to introduce Online mode, a new capability that allows technicians to access live Dataverse data from the Offline-First application, giving users the best of both worlds: offline reliability and real-time access.
News and product updates

July 16

6 min read

2025 release wave 2 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Microsoft Copilot offerings

The 2025 release wave 2 for Microsoft Dynamics 365, Microsoft Power Platform, and Copilot offerings introduces new capabilities that help organizations harness the potential of AI.
News and product updates

April 17

1 min read

Integrate Field Service bookings with Outlook and Teams

Microsoft is introducing a powerful new Exchange Integration feature in Dynamics 365 Field Service, designed to seamlessly sync work order bookings with Outlook and Teams calendars.
News and product updates

April 15

2 min read

Inspection builder preview: digital transformation made easy with AI

In today’s digital era, many organizations still rely on paper for inspections, leading to inefficiencies and extra effort to digitize data.
Tips and guides

April 8

4 min read

Use agreements in Field Service to automatically generate recurring work orders

Agreements in Dynamics 365 Field Service help streamline recurring operations consistently.
News and product updates

April 2

2 min read

Transform dispatching in Dynamics 365 Field Service with Scheduling Operations Agent

When optimizing the schedule, the agent considers existing bookings as well as additional unfulfilled requirements.
Events

March 25

7 min read

The future of manufacturing with Microsoft Dynamics 365 is here—are you ready?

This week, thousands of manufacturers will gather at Hannover Messe 2025 for insights into the changing manufacturing landscape.
Thought leadership

February 27

7 min read

Unlock insights with Business performance analytics in Microsoft Dynamics 365

In today’s fast-changing world, financial, operational, and organizational leaders must respond to shifting demands and market volatility with agility.
News and product updates

February 10

2 min read

Spatial annotations for frontline technicians with Dynamics 365 Field Service & Microsoft Teams

Using spatial annotations is as straightforward as joining a Teams meeting or making a call.
News and product updates

January 29

2 min read

Mobile Offline Data with Application Insights

This feature uses Application Insights to provide detailed analytics and reporting capabilities.

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