Customer service is a (Microsoft) Teams sport
With the enhancements in this release wave, Teams collaboration features (embedded chat, swarming, and Teams meeting integration) are even more robust.
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How to improve business KPIs with Connected Field Service
How does connected field service improve your key performance indicators (KPIs), you ask? Let’s discuss seven KPIs that will improve with a connected field service. -
Deciphering consumer desires: Elevating customer journeys in retail CPG
According to Gartner®, the top consumer goods technology trends in 2023 focus on customers, technology, and sustainability. -
Transition to real-time marketing and transform your Customer Experience
Adapting to evolving customer expectations: staying ahead in the new marketing landscape Customer experience has significantly transformed in recent years, moving away from linear buying journeys and one-size-fits-all approaches. -
Improve sales productivity and close more deals with Microsoft Sales Copilot
As a seller, you know you need to focus on building relationships with your customers and getting the details you need to close the deal. -
Reshaping the future of business with Microsoft Sales Copilot, Dynamics 365 Customer Insights, and a new cloud migration program
Copilot assists employees wherever they are working, surfacing valuable business data and delivering business insights so they can focus on the most meaningful parts of their jobs. -
Top 5 “dos and don’ts” when you implement Dynamics 365 Field Service Mobile
Dynamics 365 Field Service Mobile is a robust and scalable mobile application created for your frontline workers. -
The power of AI in Viva Sales: Insights from Lori Lamkin and Nathalie D’Hers
Join Lori Lamkin and Nathalie D’Hers as they take you on an extraordinary journey through the development, deployment, and continuous improvement of Microsoft Viva Sales. -
Introducing the New Dynamics 365 Community – A Catalyst for Collaboration and Innovation
Microsoft is delighted to announce that the new Dynamics 365 Community is now live, marking a significant milestone in our journey of empowering users, fostering collaboration, and driving innovation. -
Take Customer Service to new heights with cross-geo support for Copilot
We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support. -
Account-based seller insights improve sales account manager effectiveness
Busy sales account managers prioritize their activities by mining information from their accounts. -
Customize data models to view your organization’s unique metrics
You can customize data models using data within Dynamics or external data to view metrics tailored to your needs.
