Dynamics 365 application modernization on Azure: Envisioning the future
Of all the questions that customers have, one of the most common is how Microsoft continually delivers new AI innovations at a rapid pace.
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Guest Access with Field Service Mobile: Introducing Tenant Switcher for Field Service Mobile
Dynamics 365 has made this vendor onboarding process even easier with Wave 1 2023 by introducing Tenant Switcher for Field Service Mobile. -
Fire up your mobile field service game: offline enhancements for a seamless user experience
The offline-enabled application will allow frontline workers to perform functions while they are in the field, without depending on an internet connection. -
Customize and access the improved Active Conversation form
Recent enhancements to the Active Conversation form allow agents to access and edit relevant information without any screen switching. -
Customize the conversation table for your business needs
With custom columns in the conversation table, organizations can enable agents to quickly summarize interactions and associate conversations with leads. -
Accelerate support ramp-ups, handoffs, and wrap-ups with Copilot summarization
Copilot summarization automatically generates concise and informative summaries of conversations and cases in simple, intuitive natural language. -
Maximizing efficiency in Resource Scheduling: Prioritizing Locked Bookings
With the improved logic for locked bookings shipped along RSO 3. -
Enhancing Seller Productivity: Customize Viva Sales Forms
In today’s competitive business landscape, maximizing the value sellers derive from sales tools is paramount. -
Boost your productivity with timeline enhancements
Layout personalization and persistent filters to inline attachment and transcript views are designed to boost user personalization and productivity. -
5 ways Copilot in Viva Sales takes seller productivity to the next level
AI-powered experiences are changing the game of what’s possible for sellers, and generative AI with Copilot is here to assist sellers do their best work. -
Winning sales sequences: A/B testing guide
In the Sales world, business success is often dependent upon effective communication with customers. -
Transform your customer support organization with copilot AI in 30 days
With the preview of Copilot in Dynamics 365 Customer Service, it’s easy to bring next-generation AI to your customer support organization.
