Dynamics 365 Marketing is leading the way with personalized engagement
Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed.
CRM
Refine results
Products
Content Type
Publish date
-
-
Dynamics 365 Commerce enables the modern and intelligent store
As the retail industry rebounds from the unparalleled disruptions to store operations over the last year, the store’s role in merchant strategy is evolving and being reimagined. -
Revolutionizing the future for sellers in Dynamics 365 Sales
Where and how we work has changed. The hybrid work environment is here to stay, and with it, comes a new set of demands on our sales organizations. -
Introducing Microsoft Customer Experience Platform: A solution for connected customer experiences
Engaging with customers in today’s world is multifaceted, spanning everything from generating that initial spark of interest, to closing a sale and nurturing the relationship, to delivering exceptional ongoing service and support. -
Meet Context IQ—A new way to collaborate in a hyperconnected business
Across industries, businesses are experiencing a tectonic shift in how, when, and where people work. -
Use analytics and reporting to improve routing of customer service requests
In the world of customer service, unified routing helps you solve the classic supply-and-demand problem as you distribute customer service requests to the best team or agent. -
A blueprint for cross-organization collaboration: marketing and sales
It’s one of the toughest challenges for organizations today: how to foster collaboration in a workplace that is more decentralized than ever, with people scattered across offices and locations. -
3 secrets to optimize your sales strategy
2021 has been an interesting year as we embrace the new hybrid world while bringing back the best practices from our old life and work style. -
Microsoft partners with Shopify to expand Dynamics 365 Business Central ecosystem
Microsoft Dynamics 365 Business Central is teaming up with Shopify to help our customers create a better shopping experience. -
Create a sense of purpose with hyper-personalized experiences
Volunteers and donors are the lifeblood of the non-profit world. -
Automatically route deals to the right sellers by using segments in assignment rules
Dynamics 365 Sales helps teams succeed by enabling them to build segments for use in assignment rules to ensure leads and opportunities are routed to the right sellers. -
Dynamics 365 Field Service named a Leader in the 2021 Gartner® Magic Quadrant™
Field service is evolving quickly and changes in technology have made a quantum leap forward in customer engagement, elevating frontline worker effectiveness and optimizing service operations.
