Bring predictability to your revenue pipeline with Dynamics 365 Sales
Most companies use sales pipeline data to gauge a very generalized picture of future sales.
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5 trends transforming B2B buying and e-commerce
Many of the forces driving rapid change in B2C commerce are now propelling transformation in the B2B space. -
Mixed reality meets lean management: how Dynamics 365 Remote Assist streamlines Microsoft datacenter operations
Did you know that mixed reality business applications like Microsoft Dynamics 365 Remote Assist on HoloLens 2 can help reduce waste from a lean management perspective? We invited Six Sigma Black Belt and Kaizen expert Laura Riley, Senior Business Program Manager from the Microsoft Cloud Operations and Innovations team to share her perspective on how […] -
Increase customer satisfaction and agent productivity with unified routing
Customer service managers are constantly searching for more efficient ways to streamline management of incoming service requests, and the backbone of any customer service center operation is routing and assigning cases efficiently. -
Microsoft Dynamics 365 Marketing customer journey orchestration preview now available
All businesses operate in a competitive environment and customer experience (CX) is top of mind as we rise to today’s challenges of finding ways to differentiate, delivering on business goals and meeting increasing customer demands. -
Improved SLA timer control helps agents track KPIs
Dynamics 365 Customer Service 2021 release wave 1 includes a new, intuitive timer control that is optimized to display service-level agreement metrics, and it supports the display of multiple SLA metrics at the same time. -
5 tips for implementing the Field Service (Dynamics 365) mobile app
The Field Service (Dynamics 365) mobile app helps your frontline workers manage and complete their service tasks while onsite at a job. -
Highlights from 2021 release wave 1 for Dynamics 365
In today’s complex economic landscape, your business needs the latest digital capabilities to engage customers, connect people, insights, and processes across the organization, and grow revenues. -
Continued innovation in Dynamics 365 Commerce 2021 release wave 1
Over the last several months, we have continued to see the agility and resiliency shown by businesses across the globe in response to the COVID-19 pandemic. -
New features personalize customer experiences in Dynamics 365 Customer Voice
In a rapidly changing landscape, interactions between customers and organizations have become the cornerstone to bottom-line success and brand loyalty. -
Get real-time digital analytics with Dynamics 365 Customer Insights
Navigating the past year has been a challenge as organizations have had to predict the unpredictable—how their business will adapt, how to retain and even grow customer relationships, and how to think long-term when circumstances can change daily. -
Discover the latest innovations for Dynamics 365 Business Central
Dynamics 365 Business Central provides a connected cloud business management solution for growing small and midmarket organizations.
