Top questions

|

The Microsoft Home Use Program allows employees at eligible companies to buy an annual subscription of Microsoft 365 Family or Microsoft 365 Personal at a discount for use on personal devices.

 

*Note – If your company participated in the previous HUP program and you are looking for additional product offerings, please refer to the question below: What has changed with the Home Use Program?

Microsoft 365 provides powerful productivity apps that make life more creative, organized, and secure. The subscription includes premium Office apps, like Word, Excel, PowerPoint, and Outlook, 1TB of OneDrive cloud storage, advanced security features, support from Microsoft experts, and more.

 

Microsoft 365 Family. Great for families and households. Includes subscription benefits for up to 6 people.

 

Microsoft 365 Personal. Great for individuals. Includes subscription benefits for 1 person.

Employees who work at a company that satisfies the Home Use Program eligibility requirements.

Yes. Enter your corporate email on the Microsoft Home Use Program page to see if you qualify. If you don’t have a corporate email, please contact your IT department for questions about eligibility.

1. Sign Up: Visit the Microsoft Home Use Program page. Enter your corporate email address. Click on ‘Get Started’ button.


2. Confirm: If you are eligible, an email will be sent to your corporate email address inbox with a link that will validate your eligibility for the program.

 
3. Sign In: Once your eligibility is confirmed and you register for the program with your personal Microsoft account that is associated with your personal email address, you can begin the purchase process by viewing the discounts available to you based on your Home Use Program benefit eligibility.
 
4. Shop: Your purchase is processed and completed in the Microsoft Store. You, the eligible employee, can install Microsoft 365 on your personal devices after the purchase is complete. Once you have purchased Microsoft 365 Family, you can share your subscription with up to 5 additional members of your household.
 
For more detailed instructions, see the Additional support section below.

Yes. If you already have Microsoft 365 Family or Microsoft 365 Personal, you can still take advantage of this discount. Once you purchase, additional time is added to your existing subscription, and the discounted rate will begin at your existing subscription’s annual renewal date. Be sure to specify the Microsoft account that’s associated with your current Microsoft 365 subscription during the purchase process.

You can still take advantage of this discount. Your Office 365 subscription will automatically be renamed to Microsoft 365 on April 21, 2020. No action is needed from your end.

 

If you are an Office 365 Personal subscriber, you will be switched to a Microsoft 365 Personal subscription.

 

If you are an Office 365 Home subscriber, you will be switched to a Microsoft 365 Family subscription. 

 

If you are an Office 365 Solo subscriber (available only in Japan), you will be switched to a Microsoft 365 Personal subscription. 

 

Once you purchase Microsoft 365 through the HUP program, additional time is added to your existing subscription, and the discounted rate will begin at your existing subscription’s annual renewal date. Be sure to specify the Microsoft account that’s associated with your current Microsoft 365 subscription during the purchase process.

Microsoft is updating the Home Use Program to offer discounts on the latest and most up to date products such as Microsoft 365, which is always up to date with premium versions of Office apps across all your devices. Office Professional Plus 2019 and Office Home and Business 2019 are no longer available as Home Use Program offers.

Home Use Program discounts on Visio Professional 2019 and Project Professional 2019 are only available if your employer's Home Use Program (HUP) administrator has selected you for one or more products specific discounts.

 

Please make sure you are signed in to the Microsoft Store with your personal account associated with the Home Use Program in order to view the discounted price of the products.

 

If you expected to see a discount on these products, please contact your organization’s Home Use Program benefit administrator. Typically, the Home Use Program is managed by your organization’s benefits coordinator, HR, or IT departments.

Product licenses

|

If you have a Microsoft 365 Family subscription, you can share it with up to five additional members of your household (up to 6 users total). Each household member can install across their devices including PCs, Macs, iPads, Android tablets, Windows tablets, iPhones, or Android phones, get an additional 1 TB of OneDrive storage, and manage their own installs from https://account.microsoft.com/services/.

 

No. The Microsoft 365 license assigned to you by your employer is for your use only. This applies whether you access Microsoft 365 from a device at your home or a device provided by your employer. Whereas if you purchase Microsoft 365 Family through the Home Use Program, it can be used by your family.

 

Get help sharing your Microsoft 365 Family subscription

Microsoft 365 Family subscriptions may be used by members of the same household as you. Microsoft 365 Personal may only be used by the employee.

Office Professional Plus 2019 or Office Home and Business 2019 licenses acquired through the Home Use Program may only be used by you.

 Yes, if you have already purchased Office Professional Plus 2019 or Office Home & Business 2019 at a discount through the Home Use Program you will still be eligible for the Microsoft 365 Home Use Program offer.

If you previously purchased Office, Visio, or Project, please go to the Order History page to have your product key(s) emailed to you. To do so, you will need to have access to the email address you used to make the purchase.

Discounts on Microsoft 365 Family and Personal subscriptions are offered to eligible companies worldwide with these exceptions:

Download and manage your subscription

|

Always use your Microsoft account to install Microsoft 365, manage your subscription, and sign into Microsoft 365 on your personal devices. Your Microsoft account is your personal email address, not your corporate email address. If you do not have a personal Microsoft account visit https://account.microsoft.com/account to set one up.

No. Please use your Microsoft account to install and sign into Microsoft 365 and to manage your subscription.

To share your subscription, sign in by using your Microsoft account at https://account.microsoft.com/services/ and select the link labeled “Sharing.” Follow the onscreen instructions to add a user. Each person you add receives an email with steps they need to follow. After they have completed the steps, their information, including their Microsoft 365 installs, appears on your Sharing page. You can also stop sharing your subscription with someone or deactivate Microsoft 365 on a device they’re using. Get help sharing your Microsoft 365 Home subscription

To manage your billing information, install Microsoft 365 from additional PCs or Macs, and manage your installs of Microsoft 365 on other devices, go to https://account.microsoft.com/services/ and sign in using your Microsoft account.

Pricing and Renewals

|

When you start your Microsoft 365 subscription, recurring billing is already on, and we will bill you automatically until cancelled. If you cancel or turn off recurring billing, you can renew your subscription at www.office.com/renew. You can check your renewal status on the Services & Subscriptions page. You will receive the same Home Use Program discount rate as your original purchase for as long as you maintain recurring billing on your subscription.

You can change or update your payment method associated with your subscription on the Services & Subscriptions page. Find your Microsoft 365 subscription in the list, and then click on the “Manage” link. Then click on the “Change how you pay” link.

You can update your credit card associated with your subscription on the Services & Subscriptions page. Find your Microsoft 365 subscription in the list. You should see a message in red that your credit card needs attention. Click on the “Fix how you pay” link to update your expired credit card.

You will receive the same Home Use Program discount rate as your original purchase for as long as you maintain recurring billing on your subscription.

You can buy one subscription of either Microsoft 365 Family or Microsoft 365 Personal at the discounted Home Use Program price.

Your subscription remains active and the discount continues to apply as long as you maintain recurring billing on your subscription.

Additional support

|

Click here to get install help.

Download the employee guide here.