Top questions

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The Microsoft Home Use Program allows employees at eligible companies to buy an annual subscription of Office 365 Home or Office 365 Personal at a discount for use on personal devices.

 

*Note – If your company participated in the previous HUP program and you are looking for additional product offerings, please refer to the question below: Why does the Home Use Program experience look different, and what has changed?

Office 365 is an annual subscription that includes premium versions of the Office apps that you can use across all your devices (Office 365 Home - Up to 6 Users, Office 365 Personal – 1 User), monthly exclusive feature updates, and 1Tb of cloud storage per user. Easily create, access, organize, and protect everything in your life. Office 365 helps you create your best documents, spreadsheets, and presentations with built-in intelligence and up-to-date features. Securely sync and share; all within the premium apps you know and trust.

Employees who work at a company that satisfies the Home Use Program eligibility requirements.

Yes. Enter your corporate email on the Microsoft Home Use Program page to see if you qualify. If you don’t have a corporate email, please contact your IT department for questions about eligibility.

1. Sign Up: Visit the Microsoft Home Use Program page. Enter your corporate email address. Click on ‘Get Started’ button.

2. Confirm: If you are eligible, an email will be sent to your corporate email address inbox with a link that will validate your eligibility for the program.
3. Sign In: Once your eligibility is confirmed and you register for the program with your personal Microsoft account that is associated with your personal email address, you can begin the purchase process by viewing the discounts available to you based on your Home Use Program benefit eligibility.
4. Shop: Your purchase is processed and completed in the Microsoft Store. You, the eligible employee, can install Office 365 on your personal devices after the purchase is complete. Once you have purchased Office 365 Home, you can share your subscription with up to 5 additional members of your household.
 

Yes. If you already have Office 365 Home or Office 365 Personal, you can still take advantage of this discount. Once you purchase, additional time is added to your existing subscription, and the discounted rate will begin at your existing subscription’s annual renewal date. Be sure to specify the Microsoft account that’s associated with your current Office 365 subscription during the purchase process.

• Share with your household – for up to 6 people.

• Premium versions of Word, Excel, PowerPoint, OneDrive, OneNote, Outlook, Publisher*, and Access*.
• For use on multiple PCs/Macs, tablets, and phones (including Windows, iOS, and Android**).
• Users may install Office 365 apps and services across all their devices and be signed into five at the same time.
• 1TB OneDrive cloud storage for each person.
• Ransomware detection and file recovery.
• Securely sync and share.
• Collaborate on documents with others online.
• Premium support via chat or phone with Microsoft experts.
 
 
*Publisher and Access are available for PC only
**Windows mobile, iOS, and Android require separate app installation
 

• For one person

• Premium versions of Word, Excel, PowerPoint, OneDrive, OneNote, Outlook, Publisher, and Access*
• For use on multiple PCs/Macs, tablets, and phones (including Windows, iOS, and Android**).
• 1TB OneDrive cloud storage.
• Ransomware detection and file recovery.
• Securely sync and share.
• Collaborate on documents with others online.
• Premium support via chat or phone with Microsoft experts.
 
 
*Publisher and Access are available for PC only
**Windows mobile, iOS, and Android require separate app installation
 

Microsoft is updating the Home Use Program to offer discounts on the latest and most up to date products such as Office 365, which is always up to date with premium versions of Office apps across all your devices.

 

If you are a customer of the previous program looking for discounts on Office Professional Plus 2019, Office Home and Business 2019, Visio Professional 2019, and/or Project Professional 2019 please go through the eligibility validation process and, once signed in with your personal Microsoft account, go to the “Other Office products” to purchase these products. If you do not see expected discounts applied, please contact your employer’s Home Use Program administrator to ask about these additional benefits.

Product licenses

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The Office 365 ProPlus subscription provided by your employer is a User Subscription License and it allows you to install and use Office on up to 6 PCs/Macs, 6 smartphones, and 6 tablets, which includes your personal devices at home. The Office Professional Plus 2016 license is a Device License and may only be installed and used on the device that the Office license is assigned to.

If you have an Office 365 Home subscription, you can share it with up to five additional members of your household (up to 6 users total). Each household member can install across their devices including PCs, Macs, iPads, Android tablets, Windows tablets, iPhones, or Android phones, get an additional 1 TB of OneDrive storage, and manage their own installs from https://account.microsoft.com/services/.

No. The Office license assigned to you by your employer is for your use only. This applies whether you access Office from a device at your home or a device provided by your employer. Whereas if you purchase Office 365 Home through the Home Use Program, it can be used by your family.

Office 365 Home subscriptions may be used by members of the same household as you. Office 365 Personal may only be used by the employee.

Office Professional Plus 2016 licenses acquired through the Home Use Program may only be used by you.

Yes, you can purchase both Office 365 subscription and Office 2019 Professional Plus/ Office Home & Business 2019 at a discount through the Home Use Program.

If you purchased Office, Visio, or Project on microsofthup.com, please click here to have your product key(s) emailed to you. To do so, you will need to have access to the email address you used to make a purchase on microsofthup.com.

Discounts on Office 365 Home and Personal subscriptions are offered to eligible companies worldwide except for the following markets: China, Japan, Russia, Hong Kong, Macao, , Venezuela, Eligible customer in these countries have access to discounts on Office Professional Plus 2019, Office Home and Business 2019, Project Professional 2019, and Visio Professional 2019 on www.microsofthup.com.

Download and manage your subscription

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Always use your Microsoft account to install Office 365, manage your subscription, and sign in to Office 365 on your personal devices. Your Microsoft account is your personal email address, not your corporate email address. If you do not have a personal Microsoft account visit https://account.microsoft.com/account to set one up.

No. Please use your Microsoft account to install and sign in to Office and to manage your subscription.

To share your subscription, sign in by using your Microsoft account at https://account.microsoft.com/services/ and select the link labeled “Sharing.” Follow the onscreen instructions to add a user. Each person you add receives an email with steps they need to follow. After they have completed the steps, their information, including their Office installs, appears on your Sharing page. You can also stop sharing your subscription with someone or deactivate Office on a device they’re using. Get help sharing your Office 365 Home subscription.

To manage your billing information, install Office from additional PCs or Macs, and manage your installs of Office on other devices, go to https://account.microsoft.com/services/ and sign in using your Microsoft account.

Pricing and Renewals

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When you start your Office 365 subscription, recurring billing is already on, and we will bill you automatically until cancelled. If you cancel or turn off recurring billing, you can renew your subscription at www.office.com/renew. You can check your renewal status on the Services & Subscriptions page. You will receive the same Home Use Program discount rate as your original purchase for as long as you maintain recurring billing on your subscription.

You can change or update your payment method associated with your subscription on the Services & Subscriptions page. Find your Office 365 subscription in the list, and then click on the “Manage” link. Then click on the “Change how you pay” link.

You can update your credit card associated with your subscription on the Services & Subscriptions page. Find your Office 365 subscription in the list. You should see a message in red that your credit card needs attention. Click on the “Fix how you pay” link to update your expired credit card.

You will receive the same Home Use Program discount rate as your original purchase for as long as you maintain reoccurring billing on your subscription.

 

Please note that due to system limitations, you’ll see messaging in your cart during final checkout that indicates your subscription will be renewed at the full price. Please ignore this messaging.

You can buy one subscription of either Office 365 Home or Office 365 Personal at the discounted Home Use Program price.

Your subscription remains active and the discount continues to apply as long as you maintain recurring billing on your subscription.

Additional support

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Click here to get install help.