As of July 1, 2021, Microsoft will no longer enter into Premier Support agreements for new customers.
Beginning July 1, 2022, Microsoft will no longer offer Premier Support agreements for renewing customers.
Please note, Premier Support is still available for public sector customers who have not yet transitioned to Unified Support. This announcement currently does not impact government organizations, academic and non-profit institutions who have not yet transitioned to Unified Support. Premier Support for Partners will not be impacted.
Premier Support is being replaced by Unified Support which provides comprehensive support coverage across your entire organization to help drive the outcomes you need most. With Unified Support you gain a mix of personalized and on-demand services, including assistance from a designated account manager and proactive services to advance your digital transformation. Learn more about Unified Support.
Please contact your Microsoft account team to develop a plan for your transition to Unified Support. Existing customers can renew on or before June 30, 2022. Premier Support is still available for Public Sector customers who have not yet transitioned to Unified Support. The end of sale date of June 30, 2022 is currently not applicable for government organizations, academic and non-profit institutions who have not yet transitioned to Unified Support.
Beginning July 1, 2021, customers will no longer have the option to purchase Premier Support agreement for the first time. Microsoft will provide Unified Support as the enterprise support offering for new customers. Please contact your Microsoft Representative to learn more about your support options.
Premier Support will be retired for Public Sector at a future date. More information on the end of sale date for this segment will be shared in early 2022.
Unified Support provides comprehensive support across your entire organization to help drive the outcomes you need most. Building on the services in Premier Support, this new support experience translates into greater value to your organization through:
- 24x7 as-needed break-fix support with critical incidents management
- Personalized assistance from a designated Customer Success Account Manager (CSAM)
- Proactive services to help you maintain, onboard, and optimize your technology investments
- Access to education and IT health assessments in Services Hub
- Access to Enhanced Solutions that provide technology-specific, in-depth support services to help you solve your most complex IT challenges