Microsoft Premier Support End of Sale date

Commercial customers:

As of July 1, 2021, Microsoft no longer offers Premier Support agreements for new commercial customers or commercial customers that have transitioned to Microsoft Unified.
As of July 1, 2022, Microsoft no longer offers Premier Support agreements for renewing commercial customers.

Public sector customers:

As of July 1, 2021, Microsoft no longer offers Premier Support agreements for public sector customers that have transitioned to Unified.
As of July 1, 2023, Microsoft no longer offers Premier Support agreements for new public sector customers.
Beginning July 1, 2023, Microsoft will no longer enter into Premier Support agreements for new public sector customers.
Beginning July 1, 2024, Microsoft will no longer offer Premier Support agreements for renewing public sector customers.

Public sector customers include National, Federal, State and Local Government (SLG), State-owned Enterprises (SOE), and Education (EDU).

Out of scope:

The Premier Support for Partners (PSfP) offer will remain in market.

Premier Support for Partners (PSfP) Thru Direct

PSfP Thru Direct will be retired at a country level according to the following timeline:

  • October 1, 2023: Indonesia, Israel, Korea, Kuwait, Portugal, Qatar, Saudi Arabia, Singapore, Spain, Taiwan, Turkey, United Arab Emirates.
  • January 1, 2024: Bahrain, China, Egypt, France, Hong Kong, India, Poland, Romania, Macau, Malaysia, Morocco, Philippines, Thailand, Vietnam.
  • July 1, 2024: All remaining markets worldwide will be retired and there will be no additional sales of PSfP Thru Direct.

All existing PSfP Thru Direct agreements will be honored for the term of service documented in the PSfP Thru Direct agreement.

To continue Microsoft support services, customers can purchase a Unified Enterprise agreement from an approved Partner Broker or acquire PSfP Thru with separate schedules for individual end customers. For more information about the Unified Partner Broker Program or PSfP Thru please contact your Microsoft Support Sales Specialist. 

Frequently asked questions

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Premier Support is being replaced by Unified which provides comprehensive support coverage across your entire organization to help drive the outcomes you need most. With Unified, you gain a mix of personalized and on-demand services, including assistance from a designated account manager and proactive services to advance your digital transformation. Learn more about Unified.

Please contact your Microsoft account team to develop a plan for your transition to Unified. As of July 1, 2022, existing commercial customers can no longer renew their Premier Support agreements. As of July 1, 2023, we no longer offer multi-year Premier Support agreements for public sector customers. Existing public sector customers who have not yet transitioned to Unified can renew their Premier Support agreement prior to July 1, 2024. The Premier Support for Partners (PSfP) offer will remain in market. PSfP Thru Direct will be gradually retired as it is replaced by the Unified Broker program.

Unified is the recommended enterprise support offering for new customers.

Microsoft’s legacy offer, Premier Support, is being retired for all audiences:

  • Commercial: As of July 1, 2021, new commercial customers no longer have the option to purchase a Premier Support agreement
  • Public Sector: As of July 1, 2023, new public sector customers no longer have the option to purchase a Premier Support agreement

Please contact your Microsoft representative to learn more about your support options.

Unified provides comprehensive support across your entire organization to help drive the outcomes you need most. Building on the services in Premier Support, this new support experience translates into greater value to your organization through:

  • Risk assessment capabilities to proactively manage IT deals and 24x7 problem resolution support 
  • A designated Customer Success Account Manager focused on maximizing your business outcomes​
  • As-needed advisory support from experts and an online hub of on-demand learning content
  • Expert-led, solution-specific proactive services across Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more
  • Access to in-depth, relationship-based Enhanced Solutions designed to ensure maximum uptime, solve complex IT challenges, and help you get the most out of your technology investment