Summary of Changes to Microsoft Services Agreement

We have provided a summary of the most notable changes to the Microsoft Services Agreement. To see all of the changes, please read the full Microsoft Services Agreement here.

  1. In the header, we’ve updated the publication date to July 1, 2019 and the effective date to August 30, 2019.
  2. In the Using the Services & Support section, we’ve updated our account activity policy to reflect that you must sign into your Microsoft account at least once in a two-year period to keep it active, unless provided otherwise in the Microsoft account activity policy at or in an offer for a paid portion of the Services. We have also clarified that if your Microsoft account is closed, we may temporarily prevent creation of an account associated with the email address you provided.
    We have also clarified that if you sign into certain Microsoft services with a work or school email address, you agree that the owner of the domain associated with your email address may be notified of the existence of your Microsoft account and its associated subscriptions.
    For Service notifications, we’ve clarified that we may send Service notifications to you in order to verify your purchases.
  3. In the Using Third-Party Apps and Services section, we’ve clarified that by using our Services you are directing them to make Third-Party Apps and Services available to you. We’ve also clarified that you may be required to accept third-party terms and privacy policies before acquiring, using, requesting, or linking your Microsoft Account to any Third-Party Apps and Services.
  4. In the Payment Terms section, we’ve consolidated the Recurring Payments and Automatic Renewal subsections into a single Recurring Payments subsection. We will provide you with notice and instructions on how you may cancel the Services to stop future charges.
    In the Cancelling the Services subsection, we’ve clarified that cancelling paid Services stops future charges to continue the Service.
    In the Trial-Period Offers subsection, we’ve clarified that if you are taking part in any trial-period offer, you may be required to cancel the trial Service(s) within the timeframe communicated to you when you accepted the offer in order to avoid being charged to continue the Service(s) at the end of the trial period.
  5. For customers living outside of the United States and China, in the Contracting Entity, Choice of Law, and Place to Resolve Disputes section, we have updated Skype’s contracting entity. If you use cost-free or paid Skype Services and live in Europe, Middle East or Africa, you are contracting with Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. For all other regions, if you use cost-free or paid Skype Services, you are contracting with Skype Communications S.à.r.l, 23 – 29 Rives de Clausen, L-2165 Luxembourg.
  6. In the Mixer portion of the Xbox section, we’ve removed certain references to Mixer accounts. We’ve clarified that chatting, following channels, streaming, and other interactions require you to sign into an account, in which case the Mixer Service uses your existing Microsoft account. We’ve also clarified that Mixer offers the ability to sign in using a Mixer account or a third-party account (Twitter or Discord). If you use any of these accounts to sign in, you must associate the account with your Microsoft account.
  7. In the Cortana section, we’ve clarified that Microsoft is not responsible if a Cortana feature delays or prevents you from obtaining a service. As part of delivering the Cortana Services, Cortana may suggest and help you interact with Third-Party Apps and Services (third-party skills or connected services). You can disconnect your Cortana Service from Third-Party Apps and Services at any time.
  8. In the Microsoft Health Services section, we’ve removed references to the HealthVault Insights application and associated HealthVault Insights Services.
  9. In the Microsoft Rewards section, we’ve removed references to Microsoft Edge. We’ve clarified that Microsoft Rewards points may be shared within your Microsoft family. We’ve also clarified that we may limit the quantity of points or Rewards per person, per household, or over a set period (e.g., a day) provided that you are not disadvantaged in breach of good faith. We’ve also provided that Rewards will be emailed to the email address associated with your Microsoft account.
  10. We’ve added a new section titled Azure. We’ve clarified that your use of the Azure service is governed by the terms and conditions of the separate agreement under which you obtained the services, as detailed at
  11. For customers living in the United States, in the Binding Arbitration and Class Action Waiver section, we’ve clarified that if any part of the Binding Arbitration and Class Action Waiver section is found to be illegal or unenforceable, the remainder will remain in effect (with an arbitration award issued before any court proceeding begins), except that if a finding of partial illegality or unenforceability would allow class-wide or representative arbitration, the Binding Arbitration and Class Action Waiver section will be unenforceable in its entirety.
  12. In the Notices section, we have added a reference to our Microsoft Trademark & Brand Guidelines.
  13. Throughout the Terms, we’ve made changes to improve clarity and address grammar, typos and similar issues.
  14.  In the Code of Conduct section, we’ve added another example of harmful conduct. [Updated July 10, 2019]