Our product experts are here to help
We're here to listen to your needs, answer questions, and help you find the right solutions for your business. From product advice and purchasing support to financing options, our experts can guide you every step of the way—for free.
Free business consultation
We can help you identify your company’s specific tech needs, then guide you through your best options for devices, software, and services. We’re also here to discuss all your financing options.
Our team is available Monday – Friday, 6:00 AM - 3:00 PM PT.
Choose the best Surface devices and accessories for hybrid work
Our experts are here to help you find the Surface devices and accessories that will keep your business productive and secure—wherever your employees get work done.
Maximize productivity with Microsoft 365
Grow, manage, and keep your small business more secure with apps like Microsoft Teams, Word, Excel, and PowerPoint. Our experts can help you choose the right Microsoft 365 plan to meet your business needs.
Talk security with our experts
Our small business experts are here to help you find digital security solutions that give you control, protection, and peace of mind.
How to book an appointment
Choose your topic
Select ‘Book a consultation’ and choose the type of advice you’re looking for. This will help us connect you with the right expert.
Pick your day and time
Pick an available day and time and provide us with some basic info.
Get your video link
We’ll send you a confirmation email with a Microsoft Teams video link. (You can turn off your camera if you’d prefer an audio call.)
Manage your appointment
If you need to change anything about your appointment, just follow the instructions in your confirmation email.
Frequently asked questions
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There is no associated cost or expectation to purchase. Our product experts are here to answer your questions, discuss technology options for your business, and provide insightful advice with zero pressure to buy.
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During a consultation, your product expert will listen to understand your tech needs, then guide you through your best options for devices, software, and resources.
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Yes. Our product experts will give you the option to add items to your own cart or let them add items to your cart and complete the transaction on your behalf. We can also discuss payment solutions available through Microsoft Store for businesses. A Microsoft Store account is required to complete a transaction.
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No. These sessions will support you specifically with assessing technology options for your business needs. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
Why shop at Microsoft Store for your business
Consider us your go-to specialists for Microsoft products and services. Whether you’re a company of three or 300, our product experts can help you find the right Microsoft devices, software, and resources to meet your goals and grow your business.
Business product experts here to help
We're here to answer your questions and help you find the right solutions for your business.
Savings and flexible financing
Maximize your IT budget with flexible payment options, discounts on multiple devices, and more.
Coverage and protection plans
Safeguard your investment with accidental damage coverage, next-business-day replacement, SSD data retention, and more.
Free training
Build skills at your own pace with our online training and workshops, or book an appointment for one-on-one product training with an expert.
- Take advantage of Microsoft’s free customized business consultations to receive personalized advice on how Microsoft can support your business through Microsoft 365, Teams, Windows, Surface, remote work, VPN, security, backup solutions, and other devices and software. Meet with a product expert who’ll discuss your business needs, answer your questions, offer tailored solutions, and who can even discuss financing options with no obligation. Plus, learn about the benefits of a Microsoft Complete for Business warranty and how you can protect your devices and extend your coverage.
- You must be over the age of 18 to book an appointment.
Frequently asked questions
Top questions
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There is no associated cost or expectation to purchase on any of the appointments available from Microsoft Store. Our product experts are available to answer questions and provide insightful advice with zero pressure to buy.
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You do not need to download the Microsoft Teams app to join an appointment; however, attending via the Teams app will offer an optimal experience.
How to join a meeting with Teams app installed (PC, tablet, or smartphone):
If Teams is installed on your device, simply select the “Join your appointment” button provided in your confirmation or reminder emails. A Store Associate will meet you in the session once you have joined the Teams meeting.
How to join a meeting via web browser (no Teams app needed):
If Teams isn’t installed on your machine, you will be directed to sign in as a guest through a web browser. We recommend that you use Microsoft Edge or Chrome to ensure a fully supported experience. Other browsers may experience problems joining the session. Once you have clicked on the “Join your appointment” button (which can be found in your confirmation or reminder emails), select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Then provide your name and select the “Join now” button to enter the virtual lobby. A Microsoft Store associate will admit you into the session.
How to join a meeting via smartphone or tablet (no Teams app needed):
Once you have clicked on the “Join your appointment” button (which can be found in your confirmation or reminder emails), you will be directed to sign in as a guest through your mobile browser. Enter your name and select the “Get started” button. Select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Select “Join meeting lobby” and a Microsoft Store associate will admit you into the session.
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Business consultations last up to 60 minutes. If you need more time, your product expert will be happy to help you schedule a follow-up during your initial call.
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Appointments are offered Monday – Friday, 6:00 AM - 3:00 PM PT.
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No. These sessions will support you specifically with assessing technology options for your business needs. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
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No. You have the option to turn your camera off or on at any point during the call.
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Some customers find it useful to record the session for reference, but it’s up to you. At the beginning of the session, you’ll be given the option to record. You can then opt in, or out.
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Yes. Captions can be turned on during the conversation.
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Yes, but you’ll need to do this on your first call with the expert. Ask the expert during the appointment to schedule a follow-up session for you.
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Yes. You can book for someone else as long as they’re 18 years or older and plan to attend the session.
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We are currently supporting US and CA customers. If you reside in one of these regions, please visit the appropriate regional site to book an appointment.
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You can make changes to your booking here. You’ll need the confirmation number found in your confirmation email.
Business consultation
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There is no associated cost or expectation to purchase. Our product experts are here to answer your questions, discuss technology options for your business, and provide insightful advice with zero pressure to buy.
-
During a consultation, your product expert will listen to understand your tech needs, then guide you through your best options for devices, software, and resources.
-
Yes. Our product experts will give you the option to add items to your own cart or let them add items to your cart and complete the transaction on your behalf. We can also discuss payment solutions available through Microsoft Store for businesses. A Microsoft Store account is required to complete a transaction.
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No. These sessions will support you specifically with assessing technology options for your business needs. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.