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Microsoft Complete

Work and play worry-free. For added peace of mind, Microsoft Complete covers your device for mechanical breakdown and accidental damage from handling, including drops, spills, and cracked screens. If something goes wrong, you’re covered by the experts who know your Microsoft products the best, simple as that.

Top benefits

Stay covered, for longer

For added peace of mind, Microsoft Complete gives you extended coverage and technical support so that you can work and play worry-free.

Accidental damage from handling

Accidents happen and that’s okay. Microsoft Complete has you covered for things like drops, spills, and cracked screens.

Microsoft-backed service

Get back up and running quickly with easy service from the experts who know your Microsoft products, empowering you to do more.

Choose one of these options to get Microsoft Complete

Angled a person using an Xbox controller with a Surface laptop.

Option 1: Add it when you buy a new Surface or Xbox

The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Surface or Xbox.
Shop Surface Shop Xbox consoles
A woman uses a Surface tablet while relaxing at home.

Option 2: Add it after buying a new device

For Surface and Xbox: Book an appointment with a product expert to add a protection plan or buy directly yourself.

Buy directly from Surface App

(Requires Surface app. Install from the Microsoft Store)

Register a device and buy directly from Microsoft account

Book an appointment
A Microsoft Store associate helps a customer set up a Surface device.

Option 3: Contact Microsoft Support

You can also get Microsoft Extended Hardware Service by contacting one of our support service agents who will check your device eligibility.
Contact Microsoft Store Support

Buy a new Surface or Xbox and add Microsoft Complete

Surface Xbox Consoles
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Microsoft Complete Support

Already have Microsoft Complete? We can help with everything from registering your device to coverage status and expert technical support.
Check coverage status Contact Microsoft Complete Support Terms and Conditions

Why buy from Microsoft Store

Love it, or return it

60-day free returns on physical products when you shop with Microsoft.
Learn about 60-day free returns

Find a better price?

If we drop the price of a physical product or you find it lower at an eligible retailer within 60 days, we'll give you a one-time price match.
Learn about 60-day price protection

Complete coverage, without compromise

Get coverage on accidental damage for up to four years. Shop smarter with Microsoft Complete and get technical support as well.
Learn about Microsoft Complete

Cash out when you trade in

When you trade in an eligible device, you get cash back and your device is recycled.
Learn about trade-ins
Learn about all the benefits of shopping at Microsoft Store​

  • Discounts: Supplies limited. Actual savings depends on product availability.

    Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and 12- or 18-month term. Subject to individual credit approval. See the Citizens Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.​
  • Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers
  • ​Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​

  • Trade-In: Available only through the Microsoft Store online in the United States. Offer valid for reimbursements after trade in of a qualifying device (PC, laptop, mobile phone, tablet, or video game console). To be eligible for trade in, (i) you must own the qualifying device, (ii) the device must power on, (ii) the battery must hold a charge (the device must not be required to be plugged in to operate), and (iv) the device must be in fully-functional, working condition and not have broken or missing components, a cracked display or screen, liquid damage, modification(s) or the device warranty seal broken. The device cannot be password protected and must include its original chargers, accessories, and hard drive. Customer must mail in the qualifying trade-in device to be eligible for reimbursement. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time.

    This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval.

For all Protection Plans, please read the Terms and Conditions for the limits of what we will cover and the things that are not covered under the Protection Plan.

This Protection Plan is classified as a service contract per local regulations.

This information is provided for summary purposes only. Terms and conditions apply; visit our Terms and Conditions to review the Microsoft Complete service contract. Coverage is provided by Northcoast Warranty Services, Inc., 800 Superior Avel, E, 21st Floor, Cleveland, OH 44144 (in FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, FL Lic. #03605) (in TX: Northcoast Warranty Services, Inc. is the Service Contract Administrator, TX Lic. 651). None of the aforementioned parties are affiliated with any manufacturer. 

For protection plan support visit Microsoft Support
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