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Meet with a product expert for free, personal help

Connect one-on-one with a Microsoft Store associate online. Our experts can help you choose and order any product we carry. And if you need setup assistance or product training, our team is here for that, too.

A Microsoft Product Expert.

Personal shopping

Our product experts can help you compare items, check product compatibility, and easily place your order.

Our team is available Monday – Friday, 5:00 AM – 5:00 PM PT.

How to book an appointment

We're here for your business

If you’re shopping for your business, our experts can guide you through your best tech options.
A person in a Microsoft shirt smiling

Frequently asked questions

  • There is no associated cost or expectation to purchase. We know that shopping for the right tech can be complicated, and our product experts are available to answer questions and provide insightful advice with zero pressure to buy.
  • Our experts can help you with any item we sell at Microsoft Store. You can ask about Surface devices, accessories, Microsoft 365 plans, gaming products, including Xbox and PC, VR and mixed-reality experiences, Windows, and more.
  • Yes. Our product experts will give you the option to either add items to your cart for you and complete the transaction or walk you through adding items to your own cart. A Microsoft Store account is required to complete a transaction.
  • No. These sessions will support you as you shop for a new device or software. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
  • A Microsoft Store associate can help you compare and choose between Surface devices and accessories. We can discuss product features, compatibility with other devices, and help you to understand pricing and what a device customized to your specifications will cost.
  • A Microsoft Store associate can help answer questions you have regarding Microsoft 365 apps (for example: Microsoft Word, Excel, PowerPoint, Outlook, and OneNote) and help you select a subscription plan appropriate for your needs.
  • A Microsoft Store associate can help you purchase Windows operating systems and also provide a walkthrough of security features.

Why buy from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices, as well as multiple ways to pay. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honor a one-time price adjustment.​

  • Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and 12- or 18-month term. Subject to individual credit approval. See the Citizens Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.​
  • Price protection: Microsoft Store Price Adjustment: Valid on purchases ofqualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment:Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See here for full terms and full list of eligible retailers.
  • Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​
  • Trade-in: Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​

    ​Microsoft reserves the right to modify or discontinue offers at any time.

  • Microsoft Store offers free personal shopping assistance by video, audio call, or chat. Book an online appointment or chat live with a product expert for guidance, recommendations, and help placing orders. We can help with all things Surface, Microsoft 365, Xbox, Windows PCs, gaming, and more.
  • You must be over the age of 18 to book an appointment.
A person adjusting the screen of a Surface Studio device.

Setup

Get step-by-step instructions from our product experts to set up Microsoft 365, Surface, Xbox products, or any PC device that runs on Windows—even if you didn't buy from us.

How to book an appointment

Get the right support for technical issues

A setup session is designed to help you set up a new product. If you need help solving an existing issue with a Microsoft product you already own, please visit Microsoft Support.

Frequently asked questions

  • There is no associated cost. Our experts can guide you through the initial setup of your Microsoft products, even if you didn’t buy them from us.
  • Our product experts can help with setting up Microsoft 365, gaming products, Surface, or any PC device that runs on Windows.
  • No. Our product experts will have tools to help guide you through the device setup using screen share on a separate device if you haven’t taken your new device out of the box.
  • No. These sessions will support you as you set up a new device or software. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
  • Topics covered vary dependent on what you need help with. For example, a Microsoft Store associate can help you set up a device that runs on Windows and download Microsoft 365 applications.
  • Topics covered vary dependent on what you need help with. For example, a Microsoft Store associate can help you set up OneDrive on your device/s and then help you sync data.

Why buy from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices, as well as multiple ways to pay. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honor a one-time price adjustment.​

  • Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and 12- or 18-month term. Subject to individual credit approval. See the Citizens Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.​
  • Price protection: Microsoft Store Price Adjustment: Valid on purchases ofqualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment:Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See here for full terms and full list of eligible retailers.
  • Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​
  • Trade-in: Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​

    ​Microsoft reserves the right to modify or discontinue offers at any time.

  • Microsoft Store offers free personal setup assistance by video, audio call, or chat. Book an online appointment with a product expert to set up a new Microsoft Surface, Windows PC, Xbox Series X, or Xbox Series S, to discuss Windows 11 upgrade eligibility, and to learn how to get the most of your Game Pass Ultimate Subscription. Purchase from Microsoft Store not required.
  • You must be over the age of 18 to book an appointment.
A person speaking while sitting at a table.

Training

Make the most of your purchase—learn the essential features of Microsoft 365, Xbox, Surface, or Windows from our product experts.

How to book an appointment

Frequently asked questions

  • There is no associated cost. We are happy to help you learn how to use and make the most of your Microsoft products, even if you didn’t buy them from us.
  • Yes. Our product experts can help with personal or business training during a one-on-one training session.
  • Our product experts can help you learn essential skills and explore features in Microsoft 365, Surface, or any PC device that runs on Windows.
  • No. These sessions will help you learn how to use and make the most of your Microsoft products. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
  • Topics vary dependent on your interests. Some popular trainings include foundational training on Windows 10 and Windows 11, how to navigate your desktop, understanding security with Microsoft Defender, and general tips and tricks.
  • Topics vary dependent on your interests. Some popular trainings include foundational training on the use of OneDrive, transferring/backing up files seamlessly across devices, and sharing files.
  • Topics vary dependent on your interests. Some popular trainings include foundational training on the use of Microsoft 365 apps including Microsoft Word, Excel, PowerPoint, Outlook, and OneNote.

Why buy from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices, as well as multiple ways to pay. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honor a one-time price adjustment.​

  • Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and 12- or 18-month term. Subject to individual credit approval. See the Citizens Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.​
  • Price protection: Microsoft Store Price Adjustment: Valid on purchases ofqualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment:Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See here for full terms and full list of eligible retailers.
  • Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​
  • Trade-in: Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​

    ​Microsoft reserves the right to modify or discontinue offers at any time.

  • Microsoft Store offers free personal training by video, audio call, or chat. Book an online appointment with a product expert to explore, learn and ask questions about Microsoft products and services. We can help with all things Surface, Microsoft 365, Xbox, Windows PCs, gaming, and more. Purchase from Microsoft Store not required.
  • You must be over the age of 18 to book an appointment.

Frequently asked questions

  • There is no associated cost or expectation to purchase on any of the appointments available from Microsoft Store. Our product experts are available to answer questions and provide insightful advice with zero pressure to buy.
  • You do not need to download the Microsoft Teams app to join an appointment; however, attending via the Teams app will offer an optimal experience.

    How to join a meeting with Teams app installed (PC, tablet, or smartphone):
    If Teams is installed on your device, simply select the “Join your appointment” button provided in your confirmation or reminder emails. A Store Associate will meet you in the session once you have joined the Teams meeting.

    How to join a meeting via web browser (no Teams app needed):
    If Teams isn’t installed on your machine, you will be directed to sign in as a guest through a web browser. We recommend that you use Microsoft Edge or Chrome to ensure a fully supported experience. Other browsers may experience problems joining the session. Once you have clicked on the “Join your appointment” button (which can be found in your confirmation or reminder emails), select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Then provide your name and select the “Join now” button to enter the virtual lobby. A Microsoft Store associate will admit you into the session.

    How to join a meeting via smartphone or tablet (no Teams app needed):
    Once you have clicked on the “Join your appointment” button (which can be found in your confirmation or reminder emails), you will be directed to sign in as a guest through your mobile browser. Enter your name and select the “Get started” button. Select “Allow” when prompted by the browser for access to your microphone and camera. (You’ll have the option to mute your microphone and turn off video before joining and at any point during the call.) Select “Join meeting lobby” and a Microsoft Store associate will admit you into the session.

  • Sessions last up to 30 minutes. If you need more time, your product expert will be happy to help you schedule a follow-up during your initial call.
  • Appointments are offered Monday – Friday, 5:00 AM – 5:00 PM PT.
  • No. These sessions will support you specifically with either purchasing, setup, or training on your new device or software. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
  • No. You have the option to turn your camera off or on at any point during the call.

  • Some customers find it useful to record the session for reference, but it’s up to you. At the beginning of the session, you’ll be given the option to record. You can then opt in, or out.

  • Yes. Captions can be turned on during the conversation.

  • Yes, but you’ll need to do this on your first call with the expert. Ask the expert during the appointment to schedule a follow-up session for you.

  • Yes. You can book for someone else as long as they’re 18 years or older and plan to attend the session.

  • We are currently supporting US, CAUK, and AU customers. If you reside in one of these regions, please visit the appropriate regional site to book an appointment.
  • You can make changes to your booking here. You’ll need the confirmation number found in your confirmation email.

Personal shopping

  • There is no associated cost or expectation to purchase. We know that shopping for the right tech can be complicated, and our product experts are available to answer questions and provide insightful advice with zero pressure to buy.
  • Our experts can help you with any item we sell at Microsoft Store. You can ask about Surface devices, accessories, Microsoft 365 plans, gaming products, including Xbox and PC, VR and mixed-reality experiences, Windows, and more.
  • Yes. Our product experts will give you the option to either add items to your cart for you and complete the transaction or walk you through adding items to your own cart. A Microsoft Store account is required to complete a transaction.
  • No. These sessions will support you as you shop for a new device or software. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
  • A Microsoft Store associate can help you compare and choose between Surface devices and accessories. We can discuss product features, compatibility with other devices, and help you to understand pricing and what a device customized to your specifications will cost.
  • A Microsoft Store associate can help answer questions you have regarding Microsoft 365 apps (for example: Microsoft Word, Excel, PowerPoint, Outlook, and OneNote) and help you select a subscription plan appropriate for your needs.
  • A Microsoft Store associate can help you purchase Windows operating systems and also provide a walkthrough of security features.

Setup

  • There is no associated cost. Our experts can guide you through the initial setup of your Microsoft products, even if you didn’t buy them from us.
  • Our product experts can help with setting up Microsoft 365, gaming products, Surface, or any PC device that runs on Windows.
  • No. Our product experts will have tools to help guide you through the device setup using screen share on a separate device if you haven’t taken your new device out of the box.
  • No. These sessions will support you as you set up a new device or software. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
  • Topics covered vary dependent on what you need help with. For example, a Microsoft Store associate can help you set up a device that runs on Windows and download Microsoft 365 applications.
  • A Microsoft Store associate can help you purchase Windows operating systems and also provide a walkthrough of security features.

Training

  • There is no associated cost. We are happy to help you learn how to use and make the most of your Microsoft products, even if you didn’t buy them from us.
  • Yes. Our product experts can help with personal or business training during a one-on-one training session.
  • Our product experts can help you learn essential skills and explore features in Microsoft 365, Surface, or any PC device that runs on Windows.
  • No. These sessions will help you learn how to use and make the most of your Microsoft products. If you need technical support to solve an issue or want to browse FAQs on a product you own, please visit Microsoft Support for help.
  • Topics vary dependent on your interests. Some popular trainings include foundational training on Windows 10 and Windows 11, how to navigate your desktop, understanding security with Microsoft Defender, and general tips and tricks.
  • Topics vary dependent on your interests. Some popular trainings include foundational training on the use of OneDrive, transferring/backing up files seamlessly across devices, and sharing files.
  • Topics vary dependent on your interests. Some popular trainings include foundational training on the use of Microsoft 365 apps including Microsoft Word, Excel, PowerPoint, Outlook, and OneNote.
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