The Microsoft Store Promise for Surface
Your Surface destination
From free shipping and extended returns to flexible financing and remote learning options, Microsoft Store will help you get the most from your new Surface.Shop Surface
Fast, free shipping
Get your order in 2-3 days, no minimum purchase required.
Shop early with confidence
Place an order on any eligible product now through December 31 and enjoy free returns through January 31, 2021.
Our best price of the season
If you find Microsoft Store offers a better price on a product purchased at Microsoft Store between now and Jan 3, 2021, we’ll refund the difference. Terms and conditions apply.
90 days free support
Having issues? We’re here to help. Every Surface comes with free technical phone assistance for the first 90 days after purchase.
Expert help when you need it
Watch and learn with our latest videos
Whether you want to learn about the new Surface Duo or how to share files on OneDrive, our growing video library offers quick product tours and tutorials hosted by Microsoft Store associates.
Free virtual workshops and trainings
Improve your skills for working and studying anywhere with free online classes and training sessions led by Microsoft Store associates. We can help you optimize your at-home setup, share advice on how to use Teams, and engage students of all ages in interactive learning.
Special pricing, offers, and discounts
Savings for students
Microsoft Store empowers K-12 and higher education students, faculty, and parents with an education discount up to 10% off select products.Shop now
Military personnel offers
We’re proud to salute our heroes in uniform. All active, former, and retired military members and their families always save up to 10% on select products.Shop now
Trade in and upgrade to a new Surface
Buy a qualifying Surface and get cash back when you trade in an eligible used device.Learn more
Microsoft Complete protection plan
Stay covered with Microsoft Complete for up to 4 years. Work and play worry-free with extended protection and support for your device including accidental damage coverage for up to 4 years.Learn more
 Available with eligible purchases made at Microsoft Store in the United States (including Puerto Rico) and Canada from October 1, 2020 thru December 31, 2020; purchases can be returned through January 31, 2021. Items can be returned by contacting online Customer Service by chat or phone at 1-877-696-7786. Available with consumer purchases only. Not available for purchases made by any business, commercial, or reseller customers. The Microsoft Store standard return policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
Offer valid from 12AM PT October 1, 2020 to 11:59PM PT through January 3, 2021 (“Offer Period”) on qualifying purchases of select physical goods made at Microsoft Store in the United States (including Puerto Rico) and Canada during the Offer Period. Excludes certified refurbished devices, Surface for Business devices, and all digital services and products. Offer not valid on purchases made at third party retailers. Customer eligible for price adjustment only if 1) Customer purchases eligible item during the Offer Period, (2) the price of the item is reduced during the Offer Period, and 3) Customer requests a price adjustment while the item’s price is currently reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support at 1-877-696-7786 with order number and any other information requested by the Store Sales representative. Refunds will be provided to Customer in same manner as item was purchased (credit card use will be credited to original card). Maximum of one price adjustment per item will be granted during Offer Period. Bulk buys of more than two of the same device, per customer’s Microsoft Account, will not qualify for price adjustments. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Price adjustments do not include taxes, or shipping or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.