The Microsoft Store Promise
From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources.
Expert help, your way
Get the help you want when you need it. Call us, browse FAQs, or chat with a Microsoft expert on any store page.
As part of the Microsoft Store Promise, our store associates have created essential videos to help you achieve more and stay productive.
Give yourself credit^
Spend $750 and get 12 months special financing, or spend $1,200 and get 18 months special financing.^ Standard interest rates apply for purchases under $750.
Surface All Access makes it easy
Get a Surface and Microsoft 365 for one low monthly price with no upfront cost.^
Your all-inclusive pass to Xbox
Get an Xbox Series X or Xbox Series S console, plus 24 months of Xbox Game Pass Ultimate, from $24.99/mo. for 24 months.6
Free virtual workshops
Sign up for live online classes led by Microsoft Store associates. Build skills remotely, with real people in real time.
Device trade-in program
Send in your used device and get extra cash back. If your device isn't eligible, you can recycle it for free.
Our best price of the season
If you find Microsoft Store offers a better price on a product purchased at Microsoft Store between now and Jan 3, 2021, we’ll refund the difference. Request must be made while the item is reduced and in-stock. Exclusions apply. See Terms and Conditions for full program details.2Contact us for a price adjustment
Complete peace of mind
Keep your new device up and running with Microsoft Complete. Get accidental damage protection5 from drops, spills, and cracked screens. If something goes wrong, you’re covered—simple as that.
 Offer valid from 12AM PT October 1, 2020 to 11:59PM PT through January 3, 2021 (“Offer Period”) on qualifying purchases of select physical goods made at Microsoft Store in the United States (including Puerto Rico) and Canada during the Offer Period. Excludes certified refurbished devices, Surface for Business devices, and all digital services and products. Offer not valid on purchases made at third party retailers. Customer eligible for price adjustment only if 1) Customer purchases eligible item during the Offer Period, (2) the price of the item is reduced during the Offer Period, and 3) Customer requests a price adjustment while the item’s price is currently reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support at 1-877-696-7786 with order number and any other information requested by the Store Sales representative. Refunds will be provided to Customer in same manner as item was purchased (credit card use will be credited to original card). Maximum of one price adjustment per item will be granted during Offer Period. Bulk buys of more than two of the same device, per customer’s Microsoft Account, will not qualify for price adjustments. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Price adjustments do not include taxes, or shipping or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.
 Up to 10% discount when applicable. This special discount may not be combined with any other offer or promotion.
 Without prejudice to any legal (statutory) rights to which you may be entitled under your local law, this Warranty lasts for one year from the date of original purchase from Microsoft or an authorized retailer or reseller.
 Microsoft Complete for Surface: For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible. Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement, when such are originally supplied by Microsoft within a single, all-in-one packaged purchase. Microsoft Complete for Type Cover and Microsoft Complete for Xbox Elite Controller: For covered defects and/or accidental damage, maximum of one (1) claims.
 With approval of Citizens One Line of Credit at 0% APR and 24-month term. Subject to individual credit approval. Total payment amount from $599.76; taxes, shipping, and other charges are extra and may vary (estimated retail price with Xbox Series S console; prices will vary by console and retailer). See Citizens One Line of Credit Agreement at https://www.citizensone.com/XAAfor full terms and conditions.
^DELL PREFERRED ACCOUNT (DPA): Offered to U.S. residents by WebBank, Member FDIC, who determines qualifications for and terms of credit. Taxes, shipping, and other charges are extra and vary. Payments are the greater of either $20 or the sum of any Monthly Planned Payment Due plus 3% of the New Balance shown on your billing statement (excluding any balance on a Planned Payment Purchase), rounded up to the next dollar. Minimum Interest Charge is $2.00. See Dell.com/microsoftdpa for important financing details. Offer valid for purchases at participating U.S. Microsoft Retail Stores and Microsoft.com.
*Available with eligible purchases made at Microsoft Store in the United States (including Puerto Rico) and Canada from October 1, 2020 through December 31, 2020; purchases can be returned through January 31, 2021. Items can be returned by contacting online Customer Service by chat or phone at 1-877-696-7786. Available with consumer purchases only. Not available for purchases made by any business, commercial, or reseller customers. The Microsoft Store standard return policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.