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Xbox

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Xbox consoles

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Xbox accessories

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Frequently asked questions

  • Both Xbox Series X and S consoles deliver next-generation capabilities powered by Xbox Velocity Architecture, such as faster loading, the ability to seamlessly switch between multiple games with Quick Resume, richer and more dynamic worlds and frame rates up to 120 FPS.

    The primary difference between the two consoles is that the Xbox Series X displays games at native 4K and comes equipped with a UHD Blu-ray Disc player. Xbox Series S is designed for disc-free gaming at 1440p (with the ability to upscale to 4K), and you can choose between 512 GB SSD or 1 TB SSD storage. And, of course, they're priced differently. Both consoles have the option to expand available custom storage via the Storage Expansion Card. Compare Xbox consoles.

  • Good news—a number of Xbox (including Xbox One) and third-party accessories such as controllers and headsets are compatible with Xbox Series X|S Learn more about compatible accessories or shop Xbox accessories here.
  • Many PC games let you play with an Xbox Wireless Controller instead of a keyboard or mouse.

    You can connect your controller to a Windows device by using a USB cable, the Xbox Wireless Adapter for Windows or Bluetooth. Some Windows devices also come with Xbox Wireless functionality built in so that you can connect a controller directly without an adaptor. Shop controllers here.

  • Xbox Series X (in carbon black) as well as Xbox Series X – 2 TB Galaxy Black Special Edition come equipped with a UHD Blu-ray Disc player.
  • The easiest way to make sure you’re covered from the get-go is to add Microsoft Complete when you buy a new Xbox console, Xbox Wireless Controller or Xbox Elite Wireless Controller. You can also get Microsoft Complete within 45 days of buying the device by contacting one of our support service agents. Contact Microsoft Store Support

    Already have Microsoft Complete? We can help with everything from registering your device to coverage status and expert technical support. Check Coverage Status

  • Xbox Series X|S consoles are compatible with thousands of games across four generations of Xbox. And, with Smart Delivery games, you can buy a digital game once and get the best version of that game for the console you’re playing on. To play a backwards compatible game, insert the disc or search your library and select the game you want to play. Learn more about compatible games and shop for games directly from your Xbox Series X console or online at Xbox.com.
  • For a low monthly price, you can enjoy access to hundreds of Xbox games. Play on console, PC, or both, depending on the Game Pass plan you choose.

    • With Game Pass Ultimate, you can play on console, PC, and across devices on cloud. Ultimate is for gamers looking for premier access, and includes day one titles, hundreds of high-quality games, an EA Play membership, online console multiplayer, cloud gaming, member discounts, rewards, and Perks.
    • Game Pass Standard provides hundreds of high-quality games, online console multiplayer, and member discounts. Does not include new release titles on day one.
    • Game Pass Core delivers online console multiplayer, a curated catalog of games, and member discounts. Does not include new release titles on day one.
    • PC Game Pass includes day one titles on PC, hundreds of high-quality PC games, an EA Play membership, and member discounts.

    Sign up to Game Pass here.

  • The Microsoft Certified Refurbished program allows a pre-owned Xbox game console to be offered at a discounted price. These previously used game consoles undergo a complete refurbishment process before being offered for sale. Refurbished consoles are available exclusively at Microsoft Store.
  • We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria:

    • Requests are made within 14 days of the purchase date
    • Requests are for games in which you haven’t accumulated a significant amount of play time

    Learn more here.

Why buy from Microsoft Store

We offer free shipping, free returns, and cash for eligible used devices, as well as multiple ways to pay. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honor a one-time price adjustment.​
  • Discounts: Supplies limited. Actual savings depends on product availability.
  • Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and 12- or 18-month term. Subject to individual credit approval. See the Citizens Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.​
  • Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers
  • ​Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​
  • Trade-in: Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​

    ​Microsoft reserves the right to modify or discontinue offers at any time.

  • Xbox

    Xbox Series X – The fastest, most powerful Xbox ever. Xbox Series X features 12 teraflops of processing power to immerse you in future adventures, current obsessions, and classic titles. Up to 120FPS deliver sensational worlds that demand a closer look while 3D Spatial Sound puts you in the center of your experience.*** Play thousands of titles from four generations of consoles—all games look and play best on Xbox Series X.

    Xbox Series S – The best value in gaming. Experience next-gen speed, 3D Spatial Sound, and High Dynamic Range with our smallest Xbox ever. Go all digital to store your games, saves and backups safe in the cloud. Xbox Smart Delivery ensures you play the best available version of your game no matter which console you're playing on.**** Games look and play better than ever on Xbox Series S.

    Xbox Game Pass Ultimate – Be the first to play new games on day one. Plus, enjoy hundreds of high-quality games with friends on console and PC. Tap into the heart of the Xbox community and join millions of players ready to play together.

    Xbox Games – Shop for the latest Xbox game titles, top-rated favorites, plus great deals in the Microsoft Store online. New and previously released titles that feature the Optimized for Xbox Series X|S icon leverage the full power and technology of the new Xbox Series X and Xbox Series S consoles to deliver faster load-times, dynamic visuals, and steadier framerates.

  • *Use with digital games only; console does not play physical discs.
  • [1] Offer valid from 8:00AM PT on July 8th, 2024, to 11:59PM PT on December 31st, 2024, while supplies last. Available only in Microsoft Store in the US and Canada. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or promo code(s). May not be combinable with other offers. Price discount does not include taxes, shipping or other fees. Microsoft Store returns policy applies. Discounted products bought with a qualifying product must be returned if the qualifying product is returned. Refunds will take into account the discount. Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Limit of three offers per customer. Other exclusions and limits may apply.
  • [4] Offer valid from 2:00 PM PT on November 21st, 2024 to 11:59 PM PT on December 2nd, 2025, while supplies last. Available only in Microsoft Store in the United States and Canada. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or promo code(s). May not be combinable with other offers. Price discount does not include taxes, shipping or other fees. Microsoft Store returns policy applies. Discounted products bought with a qualifying product must be returned if the qualifying product is returned. Refunds will take into account the discount. Microsoft reserves the right to modify or discontinue offers at any time to the extent permitted by applicable law. Limit of 1 offer per customer. Other exclusions and limits may apply.