Microsoft Experience Center FAQ

We have many Microsoft Experience Centers around the world. In New York City, Sydney and London, these spaces will serve all customers, including consumers, small business, education and enterprise customers, and enable them to experience our products and services.

Our Microsoft Experience Center spaces in New York, London and Sydney will be focused on experiences and will not sell product. Customers can browse products, see product demos and learn about our technology. We will also offer walk-in Answer Desk support for Surface and Xbox devices in addition to free 1-hour in-person consultations for small business and education customers to learn how Microsoft products and services can help their business or school. We will not host any in-person events or enterprise trainings at this time due to health and safety concerns, but we plan to do so in the future when it is safe to do so.

No. These spaces are Microsoft Experience Centers, with the focus on experiencing Microsoft products. All purchasing will be fulfilled via our digital storefronts on Windows, Xbox and microsoft.com.

No, customers cannot purchase or return product at the Microsoft Experience Centers. Returns should be processed through support.Microsoft.com, but our Microsoft Experience Center associates are happy to answer your questions about the return process if needed.

Currently, we do not have plans to host any events on location. We will continue to follow guidance from health and public safety experts and local governments and will only resume events when we feel it’s safe to do so. In the meantime, we are continuing to add new online workshops and trainings for families, businesses and job seekers online at microsoft.com.

Currently, we are not opening the gaming floors. We will continue to follow health and public safety experts and guidance from local governments, and we will not reopen gaming floors or host gaming events until we feel it’s safe to do so.

Our greatest priority is the health and safety of our employees and customers. We are implementing additional safety measures based on the guidance of health officials. These include limiting the number of customers within Microsoft Experience Centers and providing clear signage and instruction to facilitate safe distancing, eliminating product browsing and events, providing masks and gloves to customers as needed, implementing additional cleaning procedures, and adding hand sanitation stands.

Our greatest priority remains the health and safety of our employees and customers and we will continue to comply with the guidance of the local government and health authorities. Our customers are always welcome to shop, learn and engage with Microsoft Store at Microsoft.com.