Microsoft Complete for Surface Pro


Microsoft Complete for Surface Laptop


Microsoft Complete for Surface Book


Microsoft Complete for Surface Studio

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Empowering you to do more

Take advantage of support from our Answer Desk specifically tailored to your needs, by phone, online, or at a Microsoft Store.3

Extended service

Your device is covered from breakdowns resulting from defects or malfunctions for up to two full years.

Oops proof

Accidents happen, and that’s okay. With Microsoft Complete, you get two years of accidental damage coverage—even from drops, spills, and cracked screens.2

Anywhere care

There’s no need to leave the comfort of your own home or office to get your questions answered. Microsoft Complete puts you in touch with Answer Desk experts right where you are.

No more “what if”

With Microsoft Complete, you don’t have to worry about "what if." Get peace of mind with two years of coverage for hardware damage2 and technical support.

Keeps things running smoothly

Microsoft Complete lets you take advantage of other valuable in-store Answer Desk services3 to keep your device running at its best. Services include advanced PC tune-up, data recovery, and virus removal and protection.

Personal training

Need help with Windows, Office, PowerPoint, OneDrive, or Excel? Or how to sync multiple devices? No problem. Microsoft Complete customers have access to unlimited in-store personal Answer Desk training sessions.3

Group image of Surface devices.Group image of Surface devices.Group image of Surface devices.Group image of Surface devices.Group image of Surface devices.

Which Surface is right for you?

Just answer a few simple questions about what you’re looking for, and we’ll help you choose. Or, compare the tech specs of each device to see how they stack up.

1 The cost of Microsoft Complete is in addition to the cost of your Surface device.

2 Accidental Damage from Handling (ADH) is limited to damage resulting from dropping the covered product, spilling liquid onto it or screen/glass breakage of product. For covered defects and/or AD damage, maximum of two (2) claims. Each claim is subject to a deductible as set out in the contract terms and conditions.

3 Available only at Microsoft Store locations in the US, Canada, and Australia.

  This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete terms and conditions and the information on this page, the Microsoft Complete terms and conditions supersede and apply; please click here for a copy of the Microsoft Complete service plan. Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Service Contract Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.

Microsoft Complete for Surface, Surface Laptop, Surface Pro, Surface Book, or Surface Studio must be purchased at time of device purchase or within 45 days after purchase with device inspection at a Microsoft retail store. Fulfillment of technical support, in-store services, and device services are provided by Microsoft and not by any of the aforementioned parties.

For service plan support visit