Surface Plus with Klarna Financing (the “Surface Plus Program”) 
Frequently Asked Questions 

What happened to Surface Plus with Klarna Financing (aka Surface Plus Program)? 
After much thought and consideration, Microsoft decided to end new enrollment into the Surface Plus Program, financed by Klarna, effective August 31, 2018. For existing Surface Plus customers, please see the FAQs below and the Surface Plus Program terms and conditions

Does this affect my Surface warranty? 
No. Whether you have the Microsoft Surface Standard Warranty or purchased the Microsoft Complete for Surface extended warranty, both are still valid under their respective terms and conditions. 

I purchased a Surface and accessories through the Surface Plus Program. Does this affect my current financing plan with Klarna? 
No. Your financing plan with Klarna remains unchanged. See the Klarna Customer Agreement for details or speak with the Klarna customer service team at 1-844-4KLARNA.  

If I want to upgrade my Surface device after 18 months, is this option still available? 
Yes. After 18 months, if your Klarna account is in good standing with 18 monthly payments made on your 24-month plan and you return your original device in good working order, you are eligible for an upgrade. Upon reaching eligibility, simply check the Surface Plus Program terms and conditions for upgrade details or contact a Surface Plus Upgrade customer service representative at 1-866-690-5960  to confirm your eligibility. 

When I upgrade, do I need to turn in the accessories I purchased with my Surface Plus device? 
No. Please do not turn in your Surface Plus accessories. We only need the Surface device and its charger. Although you will be credited up to 6 months of payments, including all of the accessories you bundled at the time of your original Surface Plus purchase, your accessories are not needed. If received, your accessories WILL NOT be returned to you and will be recycled in accordance with Responsible Recycling standards. 

Where can I upgrade my Surface?   
You may upgrade your Surface Plus device at any of our more than 100 retail stores in the United States. Unable to get to a physical store? Call a customer service representative at 1-866-690-5960 to check your eligibility and review your upgrade options. 

Can I upgrade my device without going to a physical store?
You are currently not able to purchase your new device without going to a physical store, but we’re planning to bring that feature online soon.  In the meantime, you can call our Surface Plus Upgrade White Glove Team at 866-690-5960 to check your eligibility.  Once your eligibility is confirmed, we’ll capture the date of your eligibility confirmation.  After your upgrade is completed, we’ll credit your Klarna account back to your date of eligibility.   

Who should I contact if I have questions or concerns about my Klarna account? 
Klarna representatives are available to assist you at https://www.klarna.com/us/customer-service/

What happens at the end of the 24-month Surface Plus Program?  
Same as before. If you’ve paid your balance in full, your Surface and/or accessories are yours to keep. 

What if I’m not interested in upgrading after 18 months? 
That’s absolutely fine. Simply continue with your monthly payments until month 24 and then the device is yours to keep. 

Still have questions or concerns about the Surface All Access or Surface Plus Program? 
Our associates will be happy to help answer your questions or address any concerns you may have. Please contact us at 1-844-834-8667 to speak with our customer service team. 

What if I’m a Surface Plus for Business customer? 
Surface Plus for Business is now called Surface All Access for Business—nothing has changed except the name itself. All program elements remain unchanged for existing customers. If you’re an existing customer, please visit us at Surface All Access for Business