Microsoft IQ
Bring together how people work, how the business operates, and how to connect and reuse knowledge into a single, real-time view for your agents
Overview
Unified intelligence
Shared dynamic intelligence, ready for production on day one.
- Avoiding bespoke integration projects and enabling teams to build on a shared, enterprise intelligence layer from day one. Avoiding connector sprawl so teams can focus on deploying, not stitching systems together.
- In minutes, empower AI with the knowledge you have been accumulating for decades in the Microsoft ecosystem including Microsoft 365, Power BI, Fabric, Foundry, and Azure. Activate context across tools and applications in real-time with 1st class integrations.
- Power BI today accounts for 90%+ of semantic models in production. Users can bootstrap an ontology directly from these models in just a few clicks, accelerating time-to-value by instantly reusing trusted logic and definitions.
Grounded in what you know today. Built for what you need tomorrow.
- Define business entities, relationships, metrics, and rules once through a shared semantic foundation so agents and applications reason from same business meaning and produce accurate, consistent outputs—not conflicting interpretations or ad-hoc answers.
- Deliver richer, more accurate outputs using query planning, multi‑source search, reranking, and synthesis to draw from trusted, authorized enterprise knowledge and semantic reasoning so agents respond with complete, well‑reasoned answers instead of shallow summaries.
- Maintain accuracy and consistency as agents reason over terabytes of enterprise data, generating knowledge as usage grows, so agents get smarter and more reliable over time, even as complexity increases.
Intelligence without silos. Innovation without limits.
- Bring together how people work, how the business operates, and how to connect and reuse knowledge into a single, real-time view for your agents. Enable your AI to understand what’s in motion, what’s been decided, and what needs attention across workflows and your enterprise systems (CRM, ERP, HR, etc), all with the data and applications you already use.
- Microsoft IQ works with the file permissions and policies you already have in place. With end‑to‑end compliance for Microsoft Entra based access and Microsoft Purview sensitivity labels: agents retrieve, reason over, and act only on the information users are authorized to access. Respect for enterprise policy is default. Get even more peace of mind with Agent 365, a single place to observe, govern, and secure every agent across your organization.
- Enable your business to move at the pace of global information and events, with AI-native search infrastructure re-architected for LLMs and multi-step agents. Deliver more complete, structured context across the web, news, images, videos and more sources. Get the highest grounding quality, fastest speed at <165 ms P95 latency, and max token efficiency that gives you the best quality answers at the lowest cost.
Products
Your people, your data, your IQ
Microsoft IQ brings together four integrated layers that power enterprise intelligence across Microsoft.
Use cases
Microsoft IQ is your IQ advantage
Self-service HR agents for employees
Help desks are overwhelmed with routine questions, and employees waste time hunting for answers across policy docs, and word of mouth. Deploy an agent that instantly answers common HR and IT questions—grounded in your actual policies via Foundry IQ—and auto-creates tickets when human help is needed.
Power users can build and publish this agent in Copilot Studio with point-and-click connectors to ServiceNow, Workday, and SharePoint. Developers who need full control can use Foundry and the Microsoft Agent Framework to integrate MCP servers, custom APIs, and enterprise-grade scaling—all surfaced through Teams and M365 Copilot.
Power users can build and publish this agent in Copilot Studio with point-and-click connectors to ServiceNow, Workday, and SharePoint. Developers who need full control can use Foundry and the Microsoft Agent Framework to integrate MCP servers, custom APIs, and enterprise-grade scaling—all surfaced through Teams and M365 Copilot.
AI-driven time-to-market acceleration
Generative AI helps companies accelerate product design and time-to-market by turning customer data into actionable insights. It enables faster R&D cycles, improved product and packaging design, and better demand forecasting. By aligning innovation with real-time consumer trends, organizations can boost revenue, enhance personalization, and deliver more competitive, data-driven products.
Customer support
Support tickets stall and customer feedback never reaches engineering. Deploy agents that triage issues, enrich them with account context via Fabric IQ, and auto-create GitHub issues. On the engineering side, coding agents draft fixes and route to reviewers. A SaaS company used this pattern—time from customer report to engineering action dropped from weeks to days. Customers see their feedback drive real product outcomes.
Sales-led engagement
Sellers waste hours researching prospects or skip it entirely, sending generic outreach. Deploy agents that identify warm paths, pull company news and relationship signals via Work IQ, score fit in Fabric, and deliver prioritized briefings with talking points—all before the first call. A B2B tech company saw outbound response rates increase double-digits while sellers spent far less time on pre-call research.
Security
No intelligence without trust
Secure foundations
Secure your users, data, and infrastructure with an AI-first, end-to-end security platform, powered by unmatched threat intelligence and Copilot agents built into the flow of work so your defenders can get ahead of risk.
Secure agentic AI
Get the confidence to move from agentic AI experimentation to enterprise-scale operations by giving your IT and security teams a control plane to observe, govern, and secure agents across your organization.
Ensure Data Privacy
We are committed to keeping your data private, with transparent policies and rigorous protections. We believe in transparency, so you can control how your data is used.
CUSTOMER STORIES
Benefits of building your own IQ
See how organizations are using AI to transform how work gets done.
Resources
Continue your Microsoft IQ journey
The Microsoft Agent Factory - Move AI agents from experimentation to real business outcomes with enterprise-grade governance.
Get started
The Microsoft Agent Factory (Part 1)
Learn how Microsoft helps organizations accelerate value from agentic AI by unifying the tech stack, removing common adoption barriers, and providing hands-on training and support from experts.
FAQ
Frequently asked questions
- Microsoft IQ is the enterprise intelligence layer of the Microsoft stack: a shared, continuously updated understanding of your organization that Copilot and every agent inherits by default. It draws on the signals already present across your Microsoft estate: how your people work in M365, how your business is modeled in Fabric, and the knowledge distributed across your data, apps, and even the web. Build an agent once, and it knows your company on day one. Build the next one, and it reasons from the same grounded understanding, coordinates with the first, and compounds value as adoption scales.
- Microsoft IQ is not an AI model or LLM. It’s a solution layer that applies AI models to real business scenarios by combining insights, workflows, governance, and trusted enterprise context. While LLMs generate intelligence, Microsoft IQ focuses on turning that intelligence into measurable business outcomes.
- AI adoption is accelerating, but most organizations struggle to move beyond pilots. The challenge is not access to models but building agents that can operate effectively across the enterprise. Today’s challenges for organizations using competing agentic platforms include:
- Agents lack true business context.
Built in silos, agents reason over isolated, fragmented data and handcrafted RAG pipelines built from scratch. As a result, agents overlook business meaning, relevance, and critical relationships across the organization. To drive real decisions and actions, agents need complete, shared context without blind spots, grounded in how the business actually works.
- Enterprise signals are fragmented.
Data, knowledge, and workflows are spread across systems, forcing teams to rebuild context for every agent. Agents need a shared view of enterprise signals so actions can span systems without duplicating logic or coordination.
- Agent development is complex and brittle.
Building, deploying, and orchestrating agents across systems requires custom plumbing and fragile logic that does not scale. Teams need a consistent foundation that reduces reinvention and supports reuse as agents expand across scenarios.
- Security and governance are bolted on.
Leaders lack confidence that agents operate with sufficient visibility, control, and safeguards to scale safely. When agents don’t consistently operate within existing security, policies, and boundaries, organizations face increased risk, limited deployment scope, and stalled adoption at enterprise scale.
- Agents lack true business context.
- Microsoft IQ is built on four integrated components that give AI a unified understanding of the enterprise:
- Work IQ – Continuously builds a rich, up-to-date semantic understanding across Microsoft 365, organizational systems, and external sources, to help agents efficiently navigate vast, constantly changing organizational context.
- Fabric IQ – Grounds AI in how the business operates by using shared definitions, metrics, and relationships already modeled in enterprise data and analytics systems, enabling consistent reasoning.
- Foundry IQ – Unlocks and preserves enterprise knowledge across systems through policy‑compliant access, so agents reuse trusted knowledge while maintaining business meaning as they act.
- Web IQ - Connects AI systems and agents to fresh, real-world information from across the web, including web pages, news, images, and videos, building on nearly 20 years of large-scale search and retrieval expertise from Bing.
Together, these components provide a single, shared intelligence layer that can be reused across Copilot, agents, and applications as AI adoption scales. - Microsoft IQ works with the enterprise controls already in place, allowing teams to extend existing security and governance as AI is applied to organizational data and becomes more deeply embedded across the business. Specifically, Microsoft IQ:
- Respects identity and permissions — agents only access data users are authorized to see, using existing identity and access controls.
- Preserves data sensitivity and lineage — sensitivity labels, policies, and data lineage are maintained as AI reasons across systems.
- Applies governance consistently at scale — the same security and compliance rules apply across Copilot, custom agents, and applications, avoiding one-off controls per use case.
- Enables audibility and trust — observability and policy-aware access help organizations understand and govern how AI uses enterprise data.
- Microsoft Graph provides APIs that let developers access Microsoft 365 data such as users, emails, files, and calendar events. Microsoft IQ builds on these and other signals to create a shared intelligence layer—transforming raw data into unified context, business semantics, and trusted knowledge that AI agents and Copilots can reason over consistently at enterprise scale. In short, Graph exposes data; Microsoft IQ turns that data into reusable enterprise intelligence.