Peter Kendon articles

How does an integrated business enhance the customer experience? 

Developing the capability to anticipate demand and effectively schedule staff, to optimise operations, reduce waste, and enable your employees to make better decisions needs data … a lot of data.

What superpower do you want your employees to have? 

Employee Superpowers is about connecting and empowering the retail associates to give them a voice, feel more engagement and create a direct dialog.

What if customers created their own experience? 

The idea of personalisation at scale is not new, but the customer expectations of how real this capability is seems to be growing rapidly.

From Artichokes to Zombies 

Microsoft Services and products are driving change in the retail sector and we would like to present our view on what the future might bring.

Information without insight is just noise 

In partnership with industry leaders and cyber security organisations, Microsoft has been building up capabilities to protect the privacy and security of digital information from banks and their customers.

Employee Superpowers 

Empower your employees to do more for your customers and be more.

Reimagine the client experience for a digital world 

As consumers, most of us will need to have a relationship with at least one financial institution to participate in the mainstream economy. In this respect, there is a clear opportunity to enhance the relationship, either to help people find their feet again or to maximise their potential.

Has the Finance industry lost its imagination? 

The finance industry has the ability to change lives for the better and to lend a helping hand when needed. It even has the ability to help people sleep better at night by helping to de-risk some of the worries and challenges that customers face.