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Microsoft Customer Agreement

Enjoy a consistent and simplified purchase experience, with greater flexibility in how and where you buy. Look for our Licensing News posts on the Microsoft Customer Agreement to learn more.

Why the Microsoft Customer Agreement?

Microsoft is improving the purchase experience to better support all customers, whether you’re beginning a digital transformation or securing your place in a competitive market.

The Microsoft Customer Agreement delivers: 

  • Streamlined purchasing through a fully digital agreement.
  • A short, simple agreement that doesn’t expire.
  • Automatic updates to your agreement as you add products.

Learn about the benefits of buying Microsoft cloud products and services from a Microsoft sales representative through the Microsoft Customer Agreement.

Getting started with the Microsoft Customer Agreement

Are you a new or renewing Microsoft customer working with a Microsoft sales representative to purchase through the Microsoft Customer Agreement?


Microsoft Customer Agreement FAQ

  • The Microsoft Customer Agreement is available through partners in the Cloud Solution Provider (CSP) program around the world. You can find a CSP partner here.

    You can purchase cloud services through the Microsoft Customer Agreement directly via the Microsoft web site in some regions. A list of countries where this is available is on the Microsoft documentation site.

    The Microsoft Customer Agreement is also available through your Microsoft seller in Argentina, Australia, Austria, Belgium, Canada, Chile, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Netherlands, Norway, Portugal, Puerto Rico, South Africa, Spain, Sweden, Switzerland, United Kingdom, United States, and Uruguay.

    The following countries also allow a Microsoft Customer Agreement through a Microsoft seller with Microsoft special approval: Albania, Angola, Azerbaijan, Bahrain, Bangladesh, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Cambodia, Cameroon, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Ghana, Guatemala, Honduras, Hong Kong SAR, Hungary, India, Indonesia, Israel, Japan, Jordan, Kazakhstan, Kenya, Korea, Kuwait, Latvia, Lebanon, Malaysia, Malta, Mauritius, Mexico, Morocco, Myanmar, Nepal, New Zealand, Nicaragua, Nigeria, Pakistan, Panama, Paraguay, Peru, Philippines (the), Poland, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Sri Lanka, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates, Venezuela, Vietnam, Zambia, and Zimbabwe.


  • You’ll receive the Microsoft Customer Agreement from your Microsoft representative or your Microsoft partner. You can view the terms during the transaction checkout process or see a general agreement on this page.

  • All Microsoft cloud products and services—including Azure, Dynamics 365, and Microsoft 365—are available through the Microsoft Customer Agreement. Once you accept the Microsoft Customer Agreement, you can transition your cloud services right away—without any service interruption. For Azure, you can take advantage of invoice and cost management capabilities to help you understand and optimize your Azure costs, all in the same portal where you manage your Azure services.

  • With the Microsoft Customer Agreement, if you’re buying directly from your Microsoft sales representative, you'll receive your invoices from Microsoft. If you’re purchasing through a partner under the Microsoft Customer Agreement, you’ll receive your invoice from the partner.

  • You can review the Microsoft Customer Agreement here.


Microsoft Customer Agreement documentation
Find information about billing, cost management, and other topics relevant to the Microsoft Customer Agreement.

Enhance your Azure purchasing experience
Learn how buying Azure with assistance from Microsoft through the Microsoft Customer Agreement offers capabilities that can help you achieve more through digital transformation.

Microsoft Customer Agreement for Azure FAQ
Find answers to frequently asked questions about purchasing Azure through a Microsoft Customer Agreement. 

Signing the Microsoft Customer Agreement
Learn the steps to signing a new Microsoft Customer Agreement.