Create. Automate. Discover.

Communicate effectively and efficiently with customers

Streamline repetitive tasks with AI-generated meeting recaps and email replies in Viva Sales, included in Dynamics 365 Sales. Your team will move deals forward faster by using AI to:

• Generate detailed sales meeting summaries.
• Share actionable steps after sales calls.
• Auto-generate engaging customer emails and responses.

Discover new insights using natural language

Without AI, uncovering insights from customer data is a time-consuming, technical process that requires data analysts or specialized knowledge. Now your marketing team can engage directly with customer data. Simply ask questions using natural language to explore and analyze customer segment sizes and preferences in near-real time.

Create targeted customer segments and creative content with ease

Save time, improve efficiency, and create higher quality content using AI to simplify marketing tasks.

• Enhance or generate customer segments by describing a target audience with natural language.
• Generate fresh content inspiration for your emails, then refine and personalize as needed.
• Reduce your production time to spend more time on other creative tasks.

Generate content during conversations and draft customer replies

Resolve issues faster, handle cases more efficiently, and automate time-consuming tasks with AI.

• Chat with AI-powered Copilot to diagnose issues, ask follow-up questions, and discover solutions.
• Draft personalized chat or email customer responses with the right tone.
• Generate content in context with live conversation and trusted support resources.

Predict and act on disruptions in real time

Keep up with demand and navigate unexpected supply chain disruptions with real-time collaboration and proactive insights.

• Proactively flag external issues like weather, financial, and geo-political news.
• Surface insights and predicted impact across suppliers, materials, and inventory.
• Create AI-assisted contextual emails to impacted suppliers, who can then adjust ETAs, routes, and distribution procedures to avoid disruption.

Save time and improve productivity with Copilot in Supply Chain Center, which is available to Dynamics 365 Supply Chain Management customers.

Create compelling, unique product descriptions

Save time and drive sales with AI-suggested product descriptions. Use Copilot to:

• Create engaging marketing text, tailored to your brand.
• Differentiate similar products by asking Copilot to include key attributes like color, material, and size.
• Publish to Shopify or other ecommerce stores with just a few clicks.