Audience type: Administrator
Administrator
Stay updated with the latest news, expert insights, and practical tips tailored for IT administrators. Learn about new features, best practices for system management, and success stories from businesses using Dynamics 365. Enhance your administrative skills and drive efficiency in your organization.
Update the connection limits for custom Contact Center reports
Dynamics 365 Contact Center provides out-of-the-box analytics that monitor key operations metrics in a contact center. Customers can leverage data model customization and extend these analytics to fit their organizational needs. When customizing real-time analytics, there is a potential that the reports are slow and don’t meet the performance goals your organization expects.
Spatial annotations for frontline technicians with Dynamics 365 Field Service & Microsoft Teams
Using spatial annotations is as straightforward as joining a Teams meeting or making a call. With the front-facing camera, users share their view with remote participants for real-time collaboration while in the flow of work.
Announcing End of Support for Dynamics GP
Today we are announcing that we will end product support and updates for Dynamics GP on the 30th of September 2029 (with security patches ending on the 30th of April 2031).
Announcing the General Availability of the New UX in Field Service Mobile
The new User Experience in Dynamics 365 Field Service Mobile application is now in general availability. With key enhancements and changes added, we can’t wait to share it with our customers today.
Announcing End of Support for Dynamics 365 Project Service Automation (PSA)
On March 19th, 2024, we announced the end of support of Dynamics 365 Project Service Automation on commercial cloud. For Project Service Automation customers on US government cloud, we will have a future announcement regarding upgrade and the availability of Project Operations.
Enhancing Supply Chain Integrity: introducing quality control for goods in-transit orders in Dynamics 365 SCM
Introduction In fast-paced, complex supply chain environments, ensuring product quality throughout the journey from supplier to customer is more critical than ever. We’re excited to address this with a powerful new feature in Microsoft Dynamics 365 Supply Chain Management Landed Cost module, enabling quality control for goods in-transit orders.
Improve Mobile Offline performance with Offline Table Column Selection
Choosing columns for Dynamics 365 Field Service Mobile offline mode enhances Offline sync performance and user experience.
Discover the power of Copilot in Dynamics 365 Project Operations for faster time entry
For service-centric organizations, Dynamics 365 Project Operations, enriched with Copilot capabilities, is the key to managing the entire lifecycle effectively—from initial client engagement to project completion and beyond.
Announcing unlimited application installs in Dynamics 365 Customer Insights
We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license definition and installation management experience. As of June 30, 2024 we’ve removed application installation limits for Customer Insights–Journeys (real-time journeys only) and Customer Insights–Data.
Dynamics 365 Field Service announces the new Crew Allocation Tool, which enables the “Morning Shuffle”
Being able to efficiently and effectively manage your resources is key to Dynamics 365 Field Service. Today, we introduce a new Crew Allocation Tool to streamline the process of making single-day membership changes to all your crews.