Administrator

Stay updated with the latest news, expert insights, and practical tips tailored for IT administrators. Learn about new features, best practices for system management, and success stories from businesses using Dynamics 365. Enhance your administrative skills and drive efficiency in your organization.

Refine Results

Filtered by

Clear All

Administrator

Refine results

Sort By

Products

Content Type

Topic

Publish date

Start Date

End Date

News and product updates August 6 3 min read

Supplier Engagement in Dynamics 365 Supply Chain Management is now available in public preview

Supplier Engagement, now in public preview for Dynamics 365 Supply Chain Management, helps organizations streamline supplier onboarding, lifecycle management, and collaboration from a centralized workspace.
News and product updates August 5 1 min read

Governance in the Quality Management agent is now generally available

Governance in Dynamics 365 Customer Service helps organizations evaluate outbound emails and attachments against business-defined policies before delivery, reducing risk and ensuring compliant customer communications.
News and product updates July 30 3 min read

Bring Dynamics 365 Customer Service to MCP-compatible AI clients: Customer Service MCP Server is now generally available

The Dynamics 365 Customer Service MCP Server is now generally available, enabling MCP-compatible AI clients to securely access customer service data, cases, knowledge, and workflows through a standardized connection model.
News and product updates July 15 4 min read

From Answers to Action: What’s New with Copilot in Dynamics 365 Customer Service

Service Agent extends Dynamics 365 Customer Service beyond traditional assistance by enabling AI-powered actions across cases, knowledge, email, and workflow management in Microsoft 365 Copilot.
News and product updates July 9 3 min read

Trust before you automate: introducing Shadow Mode in Case Management Agent

Shadow Mode in Case Management Agent lets you evaluate AI on live production cases, without taking any action.
News and product updates July 7 3 min read

Listening, Learning, and Delivering: New Schedule Board Enhancements for Everyday Scheduling

Discover the latest Dynamics 365 Field Service Schedule Board enhancements designed to help schedulers work faster.
News and product updates June 30 4 min read

Microsoft 365 and Dynamics 365 now provide a unified customer service experience

Service Agent is now generally available, helping customer service teams understand issues, find answers, and take action from one Copilot experience.
News and product updates June 30 5 min read

Introducing the Onboarding Agent in Dynamics 365 Human Resources

Now in public preview, the Onboarding Agent delivers a connected experience that helps streamline onboarding activities.
News and product updates June 29 9 min read

Dynamics 365 Commerce introduces agentic capabilities with Model Context Protocol (MCP)

The Dynamics 365 Commerce MCP server enables AI agents to connect securely with retail operations, inventory, pricing, checkout, and fulfillment through the open Model Context Protocol (MCP).
News and product updates June 22 6 min read

Optimize workforce operations across people and AI agents with Dynamics 365

Workforce engagement management in Dynamics 365 helps service organizations plan, manage, and improve performance across customer service reps and AI agents.
News and product updates June 19 2 min read

What’s New in Dynamics 365 Field Service Mobile

Field Service Mobile just got smarter. New updates help technicians work faster, stay connected, and handle jobs with fewer clicks.
News and product updates June 16 3 min read

Turning Copilot into a system of action with Dynamics 365 Sales and Service plug-ins in Copilot Cowork

Copilot Cowork is where people delegate multi-step, multi-source work and review it, drawing across records, knowledge, email, and meetings, and increasingly across Sales and Customer Service together.

Filtered by

Refine results

Get started with Dynamics 365