Administrator

Stay updated with the latest news, expert insights, and practical tips tailored for IT administrators. Learn about new features, best practices for system management, and success stories from businesses using Dynamics 365. Enhance your administrative skills and drive efficiency in your organization.

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Tips and guides

October 27

2 min read

Use session restore for seamless continuity in Customer Service

As customer service representatives juggle multiple cases, tabs, and applications throughout their day, interruptions—whether from browser crashes, accidental closures, or system reboots—can be costly.
Tips and guides

October 17

1 min read

Use custom productivity tools in Dynamics 365 Customer Service

As customer service teams strive to deliver faster, more personalized support, the need for tailored productivity enhancements has never been greater.
News and product updates

October 13

3 min read

Integrate Field Service bookings with Outlook and Teams, now Generally Available.

With Release Wave 2 2025, we’re excited to announce the General Availability (GA) of Exchange Integration for Dynamics 365 Field Service.
News and product updates

September 10

2 min read

Moving sales, service, and finance to the Frontier with Microsoft 365 Copilot

Today, we’re announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance professionals.
August 18

2 min read

Expanding SMS capabilities in Dynamics 365 Contact Center

We’re excited to announce two enhancements to Dynamics 365 Contact Center, powered by Azure Communication Services (ACS): SMS mobile numbers and SMS short codes.
News and product updates

August 4

2 min read

Safe, transparent, measurable AI adoption with Agent hub

As AI transforms customer service, sales, and operational workflows, organizations are eager to harness its potential.
Tips and guides

July 17

2 min read

Business Central and IRS 1099 Reporting in the USA: An Important Shift Ahead

IRS 1099 reporting in the U.S. is undergoing a significant transformation with Microsoft introducing a new standalone IRS Forms app in Business Central.
News and product updates

July 16

7 min read

Next-Gen Retail Payments: Trends, Tech, and Transformation using Dynamics 365 Commerce + Adyen

In today’s retail landscape, payments have evolved into a strategic inflection point—where customer expectations, brand trust, and operational efficiency converge.
Tips and guides

June 20

2 min read

Smarter callbacks with availability-aware scheduling CCaaS APIs

Callbacks are a powerful way to reduce wait times and improve satisfaction.
News and product updates

June 10

4 min read

The power of proactive engagement in Dynamics 365 Contact Center

Let’s face it—customers don’t just want fast service anymore.
News and product updates

May 7

2 min read

Public Preview: Recruiting Add-on with AI & Scheduling Capabilities Now Available in Dynamics 365 Human Resources

With the public preview of the Dynamics 365 Human Resources Recruiting add-on, IT administrators can now empower HR teams with a modern recruiting experience—built on Microsoft’s Power Platform and enhanced by AI and Microsoft 365 integration.
News and product updates

May 6

2 min read

HR Features Improve Compensation and Benefits Management

Based on customer feedback and a focus on optimizing HR processes, we’re excited to introduce four enhancements in Dynamics 365 Human Resources.

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