Field service

Female small business professional at desk using an Acer Spin 1 device running Microsoft Teams video conference call.

News and product updates
April 8, 2021
9 min read

Introducing new capabilities to transform customer service and field service

Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits.

Two adults in masks collaborating on a PowerPoint presentation in an office while using a Microsoft Surface Hub 2S 50” device during a Teams video call.

News and product updates
March 2, 2021
8 min read

Dynamics 365 and Microsoft Teams: extend collaboration across teams

Think about the time spent between the moment you open an email or chat, find, and reply with the requested information, and then get back into the flow of your work.

Key words: tele conferencing, cloud calling, Microsoft Teams, meeting, conference call, phone system, video system, Business Voice

News and product updates
October 6, 2020
6 min read

Innovation on the service suite of Dynamics 365 applications

With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications.

Male worker sitting in driver‘s seat of small loading truck using tablet mounted on dashboard. Photo taken from outside passenger door. Man‘s tattoos visible on arm.

Analyst reports
August 6, 2020
5 min read

Gartner positions Dynamics 365 Field Service Magic Quadrant Leader

Field service technology is transforming quickly, evolving at an accelerated pace, and that evolution is significantly impacting how we work, what we work on, and how we best serve our customers.

Male worker wearing utility suit using tablet. Industrial vats visible in background.

Thought leadership
April 28, 2020
4 min read

Maintain business continuity with Dynamics 365 Field Service

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers.

News and product updates
April 15, 2020
2 min read

Modernize field service with Dynamics 365 Remote Assist

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers.

Shop Field Service workers meet with operations manager and team members.

Thought leadership
February 5, 2020
5 min read

Using AI to build a modern field service organization

Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue.

Thought leadership
November 18, 2019
5 min read

Smart cities: Innovation, inclusion, and IoT

This week, at Smart City Expo—in Barcelona—we’re excited to showcase new innovations that will transform Smart City programs worldwide.

Thought leadership
July 18, 2019
5 min read

Building smart cities of the future with Microsoft

The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit.

Thought leadership
July 16, 2019
3 min read

9 ways to use EHR data to improve home health care outcomes

Delivering care outside the hospital offers providers an exceptional opportunity to improve patient outcomes and enhance the patient experience.

Customer service agent using Field Service.

Thought leadership
July 8, 2019
2 min read

Video series: Transform field service with Dynamics 365

Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge.

Thought leadership
June 19, 2019
2 min read

How Microsoft Dynamics 365 for Field Service impacts the bottom line

A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.

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