Orchestrate your WFM solution with Dynamics 365 Customer Service
WFM holds together the intricate machinery of customer support, ensuring operational efficiency and exceptional customer experiences.
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Knowledge management best practices for Copilot ingestion
Before agents can use Copilot to answer questions and draft emails, you need to ensure Copilot is using accurate knowledge content. -
What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2
What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2. -
Experience the power of Copilot in Dynamics 365 Field Service in the mobile application
Field Service mobile is a powerful application that helps frontline workers manage their tasks, access information, and communicate updates with the back office. -
Begin your copilot journey with summarization
Summarization is an AI-powered feature that can save you time, improve your accuracy, and enhance the customer experience. -
Impact of Delocalization Process in the Czech Version of Business Central 2023 Wave 2 Release
Microsoft has separated all Czech-specific functionalities into distinct applications as part of the delocalization process of the Czech version of Dynamics 365 Business Central. -
Unlock new value with your Dynamics 365 data in Microsoft 365 and Fabric, while safeguarding your data and assets
Dynamics 365 and Dataverse are offering a unified platform for managing data effectively and securely at hyperscale, while empowering low code makers and business users of Microsoft Dynamics 365 and Power Platform. -
Introducing Project “Sophia”, a new generation AI-first business application
Project Sophia is designed to help inform new innovations we can bring to our customers across our Microsoft applications portfolio. -
Announcing Microsoft Copilot for Service
In this blog, we will discuss the opportunity for organizations to delight their customers with generative AI-powered service experiences and explain some of the new innovations we’re announcing to make it a reality. -
Streamline Field Service Operations with new Copilot capabilities
Today, we are introducing new AI-powered experiences for Microsoft Dynamics 365 Field Service that give frontline workers a faster way to access information on a job site. -
Boost customer engagement with Apple Messages for Business
With Dynamics 365 Customer Service, you can use Apple Messages for Business to expand your consumer reach, reduce costs, and provide seamless interactions. -
Best Practices for Offline Mode in the Field Service mobile app – Part 3
In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendations for IT pros and partners to get the most out of their offline application.
