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Dynamics 365

Emily He articles

Emily He
Emily He
Corporate Vice President, Business Applications Marketing
Image incorporating the Copilot icon and a photograph of people sitting at a table with a laptop.
Published 
6 min read

Microsoft Copilot for Sales and Copilot for Service are now generally available 

Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which business applications teams depend on. Starting today, you can seamlessly integrate role-specific Copilot capabilities into Microsoft 365 applications and popular customer relationship management (CRM) and contact center systems for sales and customer service professionals.
a man and a woman standing in front of a computer in a retail store
Published 
7 min read

Shaping the future of retail with AI and Dynamics 365 

In an industry defined by both growth and disruption, retailers are depending on technology to navigate challenges ranging from shifting purchase habits to supply chain complexities. Next week, at the National Retail Federation (NRF) Big Show, Microsoft will demonstrate Dynamics 365 solutions powered by AI that will accelerate retail agility and innovation in the next decade.
D365 copilot
Published 
7 min read

Introducing new Copilot experiences to boost productivity and elevate customer experiences across the organization  

Microsoft Copilot presents an opportunity to reimagine the way we work—turning natural language into the most powerful productivity tool on the planet. With AI, organizations can unearth value in the mountain of data across productivity tools like Microsoft 365 and business applications.
Engineer working at her desk; multi-screen workstation.
Published 
6 min read

The early reviews are in: Dynamics 365 Copilot helps to reclaim time, drive innovation, and engage customers    

Only months after announcing copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted features firsthand—and the reviews are pouring in.
Woman standing in a crowd of people
Published 
6 min read

The CX Dilemma: 4 pivotal questions every CX leader must ask 

We understand that for customer experience (CX) leaders everywhere, this feels like a precarious time. As we stare down a recession and navigate the lasting effects of COVID-19 on supply chains and the way we work, digital acceleration continues throughout every business. Disruptions to customer engagement are adding similar instability.
One male and one female in a large conference room featuring an HP Teams Meeting Rooms touch display joined to a Teams Meeting. Screensharing on a large mounted display and one Surface Devices in view.
Published 
3 min read

Attend the Project Management for a Connected World digital event 

Collaborate, innovate, and deliver with Microsoft As work becomes more complex—with employees, customers, and partners spread across the globe—organizations must improve productivity and operations to stay competitive. Business leaders and project managers need tools that help them stay on top of their work, align teams around common objectives, and elevate project performance.