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Dynamics 365

Kumar Ashutosh articles

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Kumar Ashutosh
Principal Product Manager, Dynamics 365 Customer Service

Increase customer satisfaction and agent productivity with unified routing 

Customer service managers are constantly searching for more efficient ways to streamline management of incoming service requests, and the backbone of any customer service center operation is routing and assigning cases efficiently. Connecting customers to the agent most qualified to resolve their issue is a foundational element of improving customer satisfaction.