Partner support plans in Lifecycle Services

With our latest releases, partners with an Advanced Support for Partner (ASfP) support plan are now required to link the unique ASfP Contract ID/Access ID combination in LCS. For online incidents the default PartnerSource Business Center Account no longer applies.

If you do not know your unique Contract ID/Access ID combination, reach out to your account manager (TAM or SAM).  He or she can create one for you.

To link your Contract ID/Access ID to your account, complete the following steps:

From within a project, click Support from the main menu, and then click Manage Support plans.  Click Add contract.

Enter your Access ID and your Password or Contract ID, and then click Add contract.