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Events

July 11, 2019

6 min read

Accelerating opportunities for ISVs with new programs and technology

Next week at Microsoft Inspire in Las Vegas, Microsoft will host our annual partner conference where our company wide vision will be shared, including Microsoft Business Applications.
Thought leadership

July 9, 2019

4 min read

Financial services: How to leverage data to strengthen customer loyalty

The landscape of modern banking has changed dramatically in the past decade.
Thought leadership

July 8, 2019

2 min read

Video series: Transform field service with Dynamics 365

Field Technologies Online reported that 53 percent of field service organizations cite ensuring mobile workers are operating at optimal efficiency and productivity as their number one challenge.
Thought leadership

July 3, 2019

5 min read

Why personalization is key to surviving today’s retail market

The retail landscape has changed dramatically in recent years with the rise of internet consumerism providing customers with access to more content, buying channels, and brand options than ever before.
News and product updates

July 1, 2019

2 min read

Capture and analyze feedback with Microsoft Forms Pro, now generally available

Listening and responding to feedback is one of the most important parts of running a business.
Events

June 26, 2019

4 min read

Focusing on the customer experience at Customer Contact Week

As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization.
Events

June 21, 2019

2 min read

Essential tools to create a better workplace – Microsoft at SHRM 2019

This week, Microsoft will be at the SHRM 2019 Annual Conference and Exposition to share best practices on how to unlock talent success, connect to collaborate, and drive culture change.
Thought leadership

June 19, 2019

2 min read

How Microsoft Dynamics 365 for Field Service impacts the bottom line

A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.
Events

June 17, 2019

2 min read

Watch on-demand sessions from Microsoft Business Applications Summit 2019

The 2019 Microsoft Business Applications Summit is over, but your learning and discovery is just getting started.
Thought leadership

June 12, 2019

3 min read

How a leading logistics company navigated the shift to relationship selling

A recent survey of over 200 B2B sales leaders conducted by Heinz Marketing and Microsoft, sheds light on the accelerating shift to relationship selling models across a wide variety of organizations.
Events

June 11, 2019

4 min read

ISV updates at Microsoft Business Applications Summit

Today we presented a few updates for ISVs at the Microsoft Business Applications Summit, an event focused on diving deep into Dynamics 365 and the Power Platform, including a roadmap and preview of what’s coming next.
News and product updates

June 10, 2019

8 min read

Announcing new features, growing demand for Dynamics 365 and Power Platform

2019 release wave 2 plan, AI Builder, updated AI capabilities, and a new look for Power BI, PowerApps Portals, and enhancements for Microsoft Flow all coming this year.

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