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Thought leadership

July 19, 2016

3 min read

5 Questions to Consider Regarding Your Field Service Managment Capabilities

If you’re running — or helping to manage — a field service organization and you’re still doing a ton of paperwork and having to constantly answer customer service phone calls, it might be.
Thought leadership

July 19, 2016

4 min read

Automatic Case Creation from Community Forums using SLA

With the web portal capabilities in CRM 2016 Spring Wave, you can extend CRM to the web to deliver exceptional customer service and increase customer engagement and satisfaction.
Thought leadership

July 19, 2016

1 min read

How to setup Polish Standard Audit File in AX2009

This article is published on behalf of Svetlana Kosheleva.
News and product updates

July 19, 2016

1 min read

Post Incident Review Report [Customers unable to login to Dynamics Lifecycle Services portal]

Summary On Monday, July 11, 2016 at 4:12 PM UTC, customers reported an issue with Dynamics Lifecycle Services preventing users from signing in.
News and product updates

July 18, 2016

1 min read

Data Management Framework: Export fails with no apparent details on the cause

In a recent issue, a customer was reporting a problem exporting data using the data management framework.
Thought leadership

July 15, 2016

3 min read

12 Statistics That Show Millennials Expect Even More from Customer Service

While all consumer demographics have increased expectations for customer service, it’s the world’s newest and biggest generation of customers that are creating a seismic rumbling in “I.
Thought leadership

July 14, 2016

2 min read

Database Conversion for a Dynamics NAV database stored in Azure

One of the nice new features of Microsoft Dynamics NAV 2016 is the ability to place a Microsoft Dynamics NAV database in Azure SQL Database rather than the traditional method of storing it using an on-premises SQL Server instance.
News and product updates

July 14, 2016

1 min read

[Post-Incident Review Report] Customers unable to login to LCS portal

Post Incident Review Report Summary On Thursday, July 7, 2016, at 9:00 AM UTC, customers reported an issue with Dynamics Lifecycle Services (LCS) preventing users from signing in.
Thought leadership

July 13, 2016

3 min read

Innovating with Business Apps in the Cloud

Microsoft’s annual Worldwide Partner conference (WPC) is always an energizing event for us as it gives us an opportunity to broadly engage with our partner community, share innovations as well as.
Thought leadership

July 13, 2016

3 min read

Reinventing Business Processes

Originally published on LinkedIn by: Satya Nadella – CEO at Microsoft July 10, 2016 was the first day of Microsoft’s Worldwide Partner Conference in Toronto.
News and product updates

July 12, 2016

1 min read

[Post Incident Review Report] Unable to sign in to Microsoft Dynamics Lifecycle Services

Post Incident Review Report Summary On Wednesday, July 6, 2016 at 1:23 PM UTC, customers reported an issue with Dynamics Lifecycle Services (LCS) preventing users from signing in.
Thought leadership

July 12, 2016

2 min read

What Does End-to-End Field Service Management Look Like?

If you were to make a list of all the concepts involved in successful field service management, what do you think would be at the top? Let’s run through some potential choices: Efficient scheduling.

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