How predictable is your sales forecast?
Sales forecasts are wrong more than half the time, according to CSO Insights.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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Why educators should be looking at marketing automation
When people hear the words education and automation in the same sentence, many automatically presume the topic is online education. -
Using AI to build a modern field service organization
Field service organizations have traditionally operated under the break-fix model, responding to device failure after the customer reports an issue. -
Create an amazing e-commerce customer experience with fraud protection
Fraud is a huge barrier for everyone involved in an e-commerce transaction. -
How your growing businesses can compete and win on the customer experience
Can you imagine losing customers everyday? That’s what could happen after a bad experience with your organization. -
Five ways nonprofits can benefit from marketing automation
Nonprofits (or not-for-profits) exist in a highly competitive world. -
Redefining shopping excellence with a unified commerce solution
The retail industry has been going through tremendous change and transformation over the past decade. -
Expanding our vision for retail with Dynamics 365 at NRF 2020
Retailers experienced more change in the last decade than nearly any other industry, a trend that is not likely to slow as we enter 2020. -
How virtual agents transform the customer experience
We often hear the phrases customer experience and customer engagement used interchangeably. -
How to fight the three biggest fraud threats in e-commerce purchases
Most of us don’t think twice about making purchases online, whether we’re ordering books and media, grocery deliveries, or big-ticket items like appliances. -
Formulas for success with Dynamics 365 and Power Platform
No two organizations are alike, and neither are the solutions needed to achieve meaningful business results. -
Smart cities: Innovation, inclusion, and IoT
This week, at Smart City Expo—in Barcelona—we’re excited to showcase new innovations that will transform Smart City programs worldwide.
