Thought leadership

Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.

Refine Results

Filtered by

Clear All

Thought leadership

Refine results

Sort By

Products

Content Type

Topic

Publish date

Start Date

End Date

Thought leadership

November 11, 2019

3 min read

Our vision for the Microsoft customer data platform

Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagement There is a fundamental change occurring across industries and organizations: Data now comes from everywhere and everything.
Thought leadership

October 30, 2019

4 min read

Fuel your field service with mixed reality

Technology is transforming quickly and evolving at an accelerated pace.
Thought leadership

October 29, 2019

3 min read

Delivering five star experiences with a customer data platform

For the hospitality industry, founded upon the very premise of providing welcoming and delightful experiences to guests and patrons, the need to continue evolving to meet today’s changing customer demands is vital.
Thought leadership

October 16, 2019

3 min read

4 essential capabilities to make the most of AI in the workplace

To realize the benefits of AI, your business needs more than great technology and great data.
Thought leadership

October 10, 2019

5 min read

Defining customer experience and customer engagement

Technology is fueling seismic changes in customer expectations.
Thought leadership

September 23, 2019

3 min read

Boost your ecommerce revenue with Dynamics 365 Fraud Protection

With the booming growth of online technologies and marketplaces comes the burgeoning rise of a variety of cybersecurity challenges for businesses that conduct any aspect of their operations through online software and the Internet.
Thought leadership

September 19, 2019

4 min read

Turn prospects into engaged customers with intelligent sales and marketing

The selling landscape is undergoing fundamental changes, many of them driven by the effects of B2B customers’ experience as everyday consumers.
Thought leadership

September 17, 2019

4 min read

3 common roadblocks to maximizing AI and how to bypass them

If AI is so transformative, why haven’t more enterprises embraced it already? Perhaps we’ve been trying to force a square peg into a round hole by asking people to adapt to AI, instead of the other way around.
Thought leadership

September 16, 2019

4 min read

4 ways sales teams can close deals faster with AI-powered insights

In this two-part series, we’ll explore how AI capabilities in Dynamics 365 Sales Insights helps sales teams sell proactively and managers lead proactively.
Thought leadership

September 12, 2019

4 min read

Five ways companies are transforming marketing

Digital transformation is essential to thriving and growing – and in some cases, surviving – in nearly every industry in every corner of the world.
Thought leadership

September 10, 2019

2 min read

How leading companies use CRM to power personalization

Organizations must tailor consumer experiences to the individual needs and desires of current and prospective customers.
Thought leadership

August 29, 2019

3 min read

How data, analytics, and insights can improve customer service

What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase engagement? Forward-thinking customer service organizations explore these questions every day.

Filtered by

Refine results

Get started with Dynamics 365