3 Striking Statistics from Microsoft’s 2016 State of Global Customer Service Report
No matter where you are in the world today, one thing is for sure.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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Top 5 Takeaways from Customer Driven
On June 7, Microsoft hosted Customer Driven , a virtual event examining the changing technology landscape and the impact of digital transformation on customer engagement in the new service economy. -
Transform Field Service with IoT
At its heart, the Internet of Things (IoT) is really about people, not the gadgets themselves. -
Top 10 Reasons to Replace Your Accounting Software
As your business grows in size and complexity, the tools that once supported you may now be holding you back. -
4 Tips to Transform Your Field Service from Price Tag to Profit
It may seem surprising, but your field service technicians are often your best salespeople. -
16 Top Customer Experience Takeaways from CRM Evolution
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2016 CRM Evolution conference (as well as the Customer Service Experience and SpeechTEK conferences running concurrently. -
Why Get on Board with the Internet of Things Now? (A Cheat Sheet)
Let’s say you work in a field service management role. -
Microsoft Dynamics CRM Spring 2016 Wave Now Generally Available: Unleashing the Power of One Microsoft in the Service Economy.
I am extremely excited to announce that the Spring 2016 Wave of Dynamics CRM is generally available beginning today. -
The Role of Customer Service in Higher Education
With arguably one of the most connected, growing and continuously-changing customer bases, higher education is making use of some of the private sector’s most successful customer service strategies. -
OIOUBL – eInvoice Denmark – Using notes on header and lines
Attached you will find a description on how to use notes on header and lines when using eInvoice for Denmark. -
Make the Most of Your Social Presence
Your social media presence, and that of your business, can be an incredible asset. -
Receive and register a pallet with mixed source document lines using 1 license plate – purchase order matching
Introduction In our scenario, a pallet of mixed items arrives at warehouse A.
