As we approach HIMSS 2016 , the health industry’s premier technology conference, it’s a good time to reflect on the impact technology has on the Healthcare industry.
Field service is undergoing dramatic change. Customer expectations are rising. Mobile is transforming how customers and agents interact, and apps like Uber are setting the bar very high.
Today’s consumers are well informed and always connected. They are sophisticated, with high expectations about service, value, offers, and choice (see infographic).
All sales managers want better numbers from their teams, but many are ignoring the obvious solution. A paltry 15 percent of organizations use analytics to drive objectives.
(Please visit the site to view this video) In our continuing effort to shine the spotlight on Partners embracing the cloud-first, mobile-first world, we recently spoke with Reed Wiedower, Chief Technology…
Field service is the number one way companies respond to service requests. Doing it wrong leads to return visits and added costs. Companies that do it right enjoy a strategic advantage.
Customer expectations are changing and growing just as rapidly as the channels and technology consumers are empowered with to engage, encouraging (if not demanding) that brands and organizations embrace…
There’s a long-standing belief out there that governments, and government websites in particular, could do a better job of providing access and information to the public.
It was another bustling Big Show hosted by the National Retail Federation in New York this January, and one of the most anticipated sessions was Marian Salzman’s keynote Future of Everything: Top…
Applies to: CRM 2016 and CRM Online 2016 Update. There are many exciting new platform features available in CRM 2016 for developers. One of the biggest platform features is the rollout of the Modern Web API. The Web API makes it easier to create applications across a wide variety of platforms, devices, and programming languages.