2015 Customer Service Trends to Watch
As time and technology advance, customer service delivery – with the continuing emergence and convergence of service channels – is becoming increasingly complex.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
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It’s Not About You: Five Ways to Surprise and Delight Your Retail Customers
You always want to be in conversation with your customers—that much is obvious. -
Microsoft Dynamics: Empowering Retailers to Engage with their Customers
This week’s National Retail Federation’s Big Show in New York City will feature the latest technology products and solutions for retailers. -
Customer Service is Everyone’s Job
A continuing problem with customer service today is that many view it as a job for the few (the customer service department), when in fact it is a role for all. -
SSRS report tips to adjust alignment for pre-formatted print stock (i.e. 1099-MISC form)
The purpose of this article is to help answer a common question we receive regarding print alignment when printing to pre-formatted print stock like a 1099-MISC tax form. -
No Financial Quantity Exists, but a Financial Amount Does
Ever run into an issue where you’re looking at a location in the on-hand window, and you see that no inventory exists for that location, however, there is a financial amount in the window. -
Re-arm Windows trial license for demo VM instance deployed through Cloud Hosted Environments
LCS customers can re-arm the Windows trial license for their AX demo instance by looking under C:DemoFilesStartupScripts on the VM and executing “ReArm. -
Microsoft Dynamics’ Continued Commitment to Government
Today, we are pleased to announce the general availability of Microsoft Dynamics CRM Online for the US Government . -
Are you the King James of social selling?
Whether you’re devastated that he left Miami or thrilled to have him back in Cleveland, analysts and fans can both agree that LeBron James is one of the best players in the NBA. -
[AX 2012 R3] Why is my Kernel build version not changing after installing CU-8 or the latest binary hotfix?
Scenario:You have downloaded the CU-8 hotfix from partnersource/customersource and/or are using the LCS Update installer to download and install CU-8 on your AX 2012 R3 RTM. -
Idle AX 2012 R3 client causing CPU load > 90 %
If you should face situations where a MS Dynamics AX 2012 R3 client (kernel build 6. -
Set your default dashboard in Microsoft Dynamics CRM
In Microsoft Dynamics CRM, each time you sign in to the system you’ll see the dashboard, which gives you easy-to-read charts and graphs that help you see how you and your team are doing with key metrics (also known as key performance indicators, or KPIs).
