Deliver authentic customer service with Dynamics 365
Human interaction is at the cornerstone of every experience and today’s world has dramatically shifted what that means.
Customer service
Elevate your customer service with Microsoft Dynamics 365 insights and tools that drive satisfaction and loyalty. Treat every interaction as an opportunity to delight and retain customers through intelligent, streamlined support solutions.
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The importance of empathy in customer service
The pandemic has been challenging in many ways. -
Microsoft named a Leader in 2021 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
The past year has presented enormous changes in both our personal and work lives. -
Introducing voice channel for Dynamics 365 Customer Service
Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. -
Dynamics 365 powers social shopping needs with headless commerce
Over the last 15 years, social media has grown rapidly, both in reach and in impact on our daily lives. -
The future of customer engagement is bright with Microsoft and Nuance
This post is co-authored by Tony Lorentzen, Senior Vice President and General Manager Intelligent Engagement, Nuance. -
Introducing the Microsoft Digital Contact Center Platform: A comprehensive, flexible customer care solution
We are thrilled to introduce the Microsoft Digital Contact Center Platform, an open, extensible, and collaborative contact center solution designed to deliver seamless customer journeys. -
Microsoft is a Leader in The Forrester Wave: CRM Suites, Q3 2022
We are honored to announce that Microsoft Dynamics 365 was identified as a Leader in The Forrester Wave™: CRM Suites, Q3 2022. -
The AI-powered contact center, part 2: Achieve superior self-service voice support
To meet rising customer expectations, modern interactive voice response (IVR) systems must offer intelligent self-service and seamless agent escalation when needed. -
The AI-powered contact center, part 3: Build powerful conversational AI solutions
With Power Virtual Agents and Nuance Mix on the Microsoft Digital Contact Center Platform, organizations now have a single platform for conversational AI tooling covering the needs of use cases, from the simplest chatbot to the most complex, hyper-personalized digital experience. -
Live from Microsoft Ignite 2022: Introducing new AI, automation, and collaboration capabilities for Dynamics 365
This year at Microsoft Ignite, we are showcasing new AI, automation, and collaborative solutions that help your business be more efficient, engage better across teams and departments, and deliver more breakthrough customer experiences. -
2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform
In October, we launched the 2022 release wave 2—hundreds of new innovations across Microsoft Dynamics 365 and Microsoft Power Platform, releasing between October 2022 and March 2023.
