Dynamics 365 powers social shopping needs with headless commerce
Over the last 15 years, social media has grown rapidly, both in reach and in impact on our daily lives.
Customer service
Elevate your customer service with Microsoft Dynamics 365 insights and tools that drive satisfaction and loyalty. Treat every interaction as an opportunity to delight and retain customers through intelligent, streamlined support solutions.
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Introducing voice channel for Dynamics 365 Customer Service
Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service. -
Microsoft named a Leader in 2021 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
The past year has presented enormous changes in both our personal and work lives. -
The importance of empathy in customer service
The pandemic has been challenging in many ways. -
Deliver authentic customer service with Dynamics 365
Human interaction is at the cornerstone of every experience and today’s world has dramatically shifted what that means. -
New features personalize customer experiences in Dynamics 365 Customer Voice
In a rapidly changing landscape, interactions between customers and organizations have become the cornerstone to bottom-line success and brand loyalty. -
Introducing new capabilities to transform customer service and field service
Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits. -
Dynamics 365 and Microsoft Teams: extend collaboration across teams
Think about the time spent between the moment you open an email or chat, find, and reply with the requested information, and then get back into the flow of your work. -
Why a knowledge base is important in delivering exceptional customer service
Is a well-defined knowledge base valuable for delivering exceptional service? No matter the business, the answer is a resounding “yes. -
Enable a new level of B2B digital sales excellence with Dynamics 365 Commerce
Truly engaged, always connected At this year’s NRF, many retailers are taking the time to reflect on the learnings from 2020 and the road ahead for 2021. -
How omnichannel enhances the customer experience
Omnichannel has become a dominant force in how companies meet customer expectations, and for good reason. -
Innovation on the service suite of Dynamics 365 applications
With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications.
